Absenteeism is a Big Problem for Contact Centre Supervisors Related Articles How to Calculate Absenteeism - including the Formula An Action Plan for Dealing With Absenteeism Managing Absenteeism in the Call Centre 3 Ways Supervisors Can Improve Employee Engagement 1,358 Filed under - Contact Centre Research, Absenteeism, Polls In a recent poll, we found that absenteeism was the greatest difficulty for contact centre supervisors and managers to overcome, with 29% of the vote. However, it was only marginally ‘in-front’ as it was closely followed by keeping the right agents and the struggle to consistently hire the right agents, each receiving 25% of the votes cast. What is the greatest challenge faced by contact centre supervisors/managers? Answers Absenteeism? – 29% Too much time spent on performance mgmt? – 16% Consistently hiring the right agents? – 25% Keeping the right agents? – 25% Poor training pass rates? – 3% Source: Call Centre and Contact Centre Community Linkedin group poll Sample size – 31 Date: September 2013 Author: Jo Robinson Published On: 10th Feb 2014 - Last modified: 14th Jan 2022 Read more about - Contact Centre Research, Absenteeism, Polls Recommended Articles How to Calculate Absenteeism - including the Formula An Action Plan for Dealing With Absenteeism Managing Absenteeism in the Call Centre 3 Ways Supervisors Can Improve Employee Engagement Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter