22% of Contact Centres Have a Lower Than 5% Agent Churn Rate 702 Filed under - Archived Content, Team Management Despite of the the bad coverage the industry receives for high attrition, 22% of contact centres reported that their agent churn rate was in fact 5% or lower. This means that the average agent would stay within the company for ten years or more! Poll – “What Level of Agent Churn Do You Have in Your Contact Centre?” – answers 0 – 5% Agent Churn- 22% 6 – 10% Agent Churn – 34% 11 – 20% Agent Churn – 26% 21 – 29% Agent Churn- 6% 30% or more Agent Churn – 12% Source: Call Centre Helper webinar: How to Turn Agents Into Super Agents Sample size – 148 Date: October 2014 Author: Megan Jones Published On: 19th Nov 2014 - Last modified: 18th Feb 2020 Read more about - Archived Content, Team Management Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter