Puzzel Included in Gartner’s Magic Quadrant

Puzzel has been positioned by Gartner as a Challenger in the Magic Quadrant for Contact Center as a Service, Western Europe report.

“Consistency in business is essential in an ever-changing world,” said Børge Astrup, Chief Executive Officer of Puzzel.

“We believe Puzzel’s 20-year heritage, consistency and determination to work with customers to take their customer interactions to the next level are just some of the reasons for us improving our position within the Challengers Quadrant from last year and once again being included in the Report.”

Puzzel is an omnichannel cloud-based contact centre solution provider with the flexibility and scalability to support both smaller enterprises and global corporations with thousands of contact centre agents. It is the third successive year that Puzzel has been given this honour.

The past twelve months have been a landmark year for Puzzel, with a rebranding, recent expansion of its operations in Finland and Bulgaria, and a new large customer deployment of its solution in the Nordic region.

Børge Astrup

Børge Astrup continued, “This has been a positive year of change for us, with our rebranding, expansion into Eastern Europe and the acquisition of a significant new customer following a strategic agreement with If, the largest insurance company in the Nordic and Baltic countries.

“If has 3.6 million customers and approximately 6,800 employees. The company selected Puzzel to support plans to create Europe’s largest cloud-based contact centre with 3,400 agents.

“We are seeing more companies with a requirement to operate international contact centres based on a unified solution across several countries, and with our cloud-based offering we have the modern technology that the market demands.”

Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.