Articles - Puzzel

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1,816

What to Look for When Buying an ACD System

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4,170

18 Tried and Tested Ways to Improve the Customer Experience

2,144

15 Essential Strategies to Reduce Staff Turnover

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221

Puzzel Acquires Logicalware Customer Engagement Platform

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2,307

29 Mistakes That Your Contact Centre Might Be Making

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3,155

20 Contact Centre Predictions for 2020

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1,691

15 Interesting Ways to Modernize Your Contact Centre

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180

Puzzel Positioned as a Challenger in Gartner’s Magic Quadrant

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202

Puzzel Launches Agent Assist

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1,946

23 Considerations to Make Before Implementing a New Digital Channel

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11,809

Which KPIs Do I Need for Contact Centre WFM?

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84

Puzzel and SAS Extend Agreement

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156

Complete the Survey – What Makes Your Team Tick?

8,356

14 Practical Techniques to Improve Knowledge Management

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5,596

19 Contact Centre Queueing Strategies

261

What Is Next for Workforce Management (WFM)?

2,727

Why Is Measuring Customer Satisfaction So Important?

2,473

Workforce Optimization: 17 Ways to Improve Your Contact Centre Forecasts

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6,198

22 Contact Centre Cost Saving Ideas

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167

5 Point Plan for Super-Connected Customer Experience

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158

Newstel GmbH Selects New Email Customer Service Solution

1,848

What Is Robotic Process Automation (RPA)? and What are some Use Cases?

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167

Are Digital Channels Really Any Cheaper?

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4,113

Artificial Intelligence in the Contact Centre: What You Should REALLY Know