The Leading Contact Centre Magazine

Articles about Puzzel

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How Can I Improve the Productivity of Gen Z and Millennial Advisors?

1,534

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Omnichannel – What Is an Acceptable Waiting Time?

1,648

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Recorded Webinar: The Role of Chatbots in the Contact Centre

425

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What Not to Miss at Call & Contact Centre Expo 2019

261

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Overcoming Barriers to Five-Star Service

83

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20 Contact Centre Objectives

1,051

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How to Better Integrate Customer Service and Marketing

592

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Are You Getting the Most From Your Technology?

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White Paper: How to Overcome the Barriers to Five-Star Service

101

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What Role Will Chatbots Play in 2020?

180

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How to Develop a Digital Service Strategy

1,113

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13 Things Every Contact Centre Advisor Needs to Know

1,012

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7 Tips for Great Social Customer Service in the Cloud

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7 Live Chat and Co-Browsing Tips

90

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Why Do I Need Better Contact Centre Security?

375

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18 Ways to Improve the Effectiveness of Your Digital Customer Service

1,245

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How Do I Integrate Contact Centre Technology With My CRM System?

750

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14 Tips to Provide a Kind Customer Experience

1,402

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What Makes a Good Agent Experience?

96

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23 Contact Centre Predictions for 2019

5,130

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