Articles - Puzzel

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2,375

What to Look for When Buying an ACD System

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4,989

18 Tried and Tested Ways to Improve the Customer Experience

2,333

15 Essential Strategies to Reduce Staff Turnover

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269

Puzzel Acquires Logicalware Customer Engagement Platform

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2,712

29 Mistakes That Your Contact Centre Might Be Making

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3,505

20 Contact Centre Predictions for 2020

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2,115

15 Interesting Ways to Modernize Your Contact Centre

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232

Puzzel Positioned as a Challenger in Gartner’s Magic Quadrant

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257

Puzzel Launches Agent Assist

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2,572

23 Considerations to Make Before Implementing a New Digital Channel

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14,355

Which KPIs Do I Need for Contact Centre WFM?

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129

Puzzel and SAS Extend Agreement

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203

Complete the Survey – What Makes Your Team Tick?

12,141

14 Practical Techniques to Improve Knowledge Management

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6,536

19 Contact Centre Queueing Strategies

299

What Is Next for Workforce Management (WFM)?

2,988

Why Is Measuring Customer Satisfaction So Important?

3,049

Workforce Optimization: 17 Ways to Improve Your Contact Centre Forecasts

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7,653

22 Contact Centre Cost Saving Ideas

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207

5 Point Plan for Super-Connected Customer Experience

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288

Newstel GmbH Selects New Email Customer Service Solution

2,266

What Is Robotic Process Automation (RPA)? and What are some Use Cases?

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204

Are Digital Channels Really Any Cheaper?

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4,945

Artificial Intelligence in the Contact Centre: What You Should REALLY Know