Articles - Puzzel

Discover and explore our Puzzel content collection, including articles, blogs, news stories, case studies, resources and more.

Keys on a chain with a house chain
Case Study: NRLA Cuts Written Response Times by 86% With Puzzel
Breaking the Barriers to AI at Scale - Webinar
Breaking the Barriers to AI at Scale – Webinar
Balancing Efficiency with Empathy in Customer Service Puzzel webinar
Webinar: Balancing Efficiency with Empathy in Customer Service
Artificial intelligence concept with 5 icons .
Where Is Your Contact Centre on the AI Maturity Curve?
Call Centre headset on a pink background
Manual Call Tagging Wastes Time – Here’s How Teams Are Taking It Back
Smart city and digital transformation
Case Study: Telmore Saves 400+ Hours a Month With Puzzel
Row of blue people figures standing and yellow AI bot - AI in WFM concept
Five AI Use Cases for WFM
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Case Study: JYSK Achieves a CSAT Score of 4.6/5 With Puzzel
Hotel building
Case Study: Radisson Hotel Group Reduces AHT by 17% With Puzzel
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Puzzel Launches AI-Powered Virtual Agent Suite
People with headsets on
77% of CX Leaders Believe AI Is Crucial for Personalization
CCaaS Concept
Puzzel CCO Lindum on Maximizing CCaaS Investments
Unlock future concept with keyhole in digital lock background
Elevate AI: Unlocking the Future of Customer Experience 2024 (Event Highlights)
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Navigating the Shift to Cloud Contact Centres – An Expert’s Perspective
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What Not to Miss at Call & Contact Centre Expo 2024
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Enhance FCR With Smart Routing
The Superhuman Touch – How to Blend Agents and AI for Maximum Impact
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Puzzel CX Solutions Deliver 278% ROI
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Puzzel Acquires Capturi to Boost AI-Powered CX
Person using a AI Chatbot on phone with laptop infront.
How AI Chatbots Reduce Resolution Times and Enhance CX
AI technology
Puzzel to Acquire SupWiz for Enhanced AI Solutions
Choosing the correct wfm solution concept
How to Choose the Right Workforce Management Solution for Your Business
Person giving rating to service experience on mobilephone
Case Study: ESS Group Centralises Customer Support With Puzzel
cloud technology enhancing profit concept
Leveraging Cloud Technology for Enhanced CX in Financial Services