Articles - Puzzel

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1,389

What to Look for When Buying an ACD System

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3,694

18 Tried and Tested Ways to Improve the Customer Experience

1,992

15 Essential Strategies to Reduce Staff Turnover

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169

Puzzel Acquires Logicalware Customer Engagement Platform

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1,998

29 Mistakes That Your Contact Centre Might Be Making

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3,027

20 Contact Centre Predictions for 2020

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1,495

15 Interesting Ways to Modernize Your Contact Centre

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145

Puzzel Positioned as a Challenger in Gartner’s Magic Quadrant

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173

Puzzel Launches Agent Assist

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1,516

23 Considerations to Make Before Implementing a New Digital Channel

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10,292

Which KPIs Do I Need for Contact Centre WFM?

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61

Puzzel and SAS Extend Agreement

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125

Complete the Survey – What Makes Your Team Tick?

6,712

14 Practical Techniques to Improve Knowledge Management

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5,077

19 Contact Centre Queueing Strategies

226

What Is Next for Workforce Management (WFM)?

2,532

Why Is Measuring Customer Satisfaction So Important?

2,105

Workforce Optimization: 17 Ways to Improve Your Contact Centre Forecasts

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5,590

22 Contact Centre Cost Saving Ideas

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137

5 Point Plan for Super-Connected Customer Experience

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117

Newstel GmbH Selects New Email Customer Service Solution

1,621

What Is Robotic Process Automation (RPA)? and What are some Use Cases?

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143

Are Digital Channels Really Any Cheaper?

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3,646

Artificial Intelligence in the Contact Centre: What You Should REALLY Know