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Articles - Puzzel
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2,107
What to Look for When Buying an ACD System
4,706
18 Tried and Tested Ways to Improve the Customer Experience
2,244
15 Essential Strategies to Reduce Staff Turnover
259
Puzzel Acquires Logicalware Customer Engagement Platform
2,528
29 Mistakes That Your Contact Centre Might Be Making
3,390
20 Contact Centre Predictions for 2020
1,943
15 Interesting Ways to Modernize Your Contact Centre
213
Puzzel Positioned as a Challenger in Gartner’s Magic Quadrant
240
Puzzel Launches Agent Assist
2,307
23 Considerations to Make Before Implementing a New Digital Channel
13,142
Which KPIs Do I Need for Contact Centre WFM?
117
Puzzel and SAS Extend Agreement
183
Complete the Survey – What Makes Your Team Tick?
10,614
14 Practical Techniques to Improve Knowledge Management
6,095
19 Contact Centre Queueing Strategies
289
What Is Next for Workforce Management (WFM)?
2,871
Why Is Measuring Customer Satisfaction So Important?
2,783
Workforce Optimization: 17 Ways to Improve Your Contact Centre Forecasts
6,860
22 Contact Centre Cost Saving Ideas
196
5 Point Plan for Super-Connected Customer Experience
230
Newstel GmbH Selects New Email Customer Service Solution
2,056
What Is Robotic Process Automation (RPA)? and What are some Use Cases?
193
Are Digital Channels Really Any Cheaper?
4,584
Artificial Intelligence in the Contact Centre: What You Should REALLY Know
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Editor's Pick
Using Scheduling Playbooks to Manage Spikes in Service Demand
6 Contact Centre Initiatives You Can’t Ignore
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Latest Resources
eBook: Six Ways to Improve CX Using AI in Your Contact Centre
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Upcoming Events
Disrupt 2023
Tue 07 Feb 2023
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Tue 07 Feb 2023
Latest Insights
How Technology Can Enhance Customer Communication and Engagement
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