Articles - Puzzel

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The Top 20 Webinars

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What to Look for When Buying an ACD System

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18 Tried and Tested Ways to Improve the Customer Experience

15 Essential Strategies to Reduce Staff Turnover

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Puzzel Acquires Logicalware Customer Engagement Platform

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29 Mistakes That Your Contact Centre Might Be Making

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20 Contact Centre Predictions for 2020

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15 Interesting Ways to Modernize Your Contact Centre

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Puzzel Positioned as a Challenger in Gartner’s Magic Quadrant

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Puzzel Launches Agent Assist

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23 Considerations to Make Before Implementing a New Digital Channel

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Which KPIs Do I Need for Contact Centre WFM?

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Puzzel and SAS Extend Agreement

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Complete the Survey – What Makes Your Team Tick?

14 Practical Techniques to Improve Knowledge Management

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19 Contact Centre Queueing Strategies

What Is Next for Workforce Management (WFM)?

Why Is Measuring Customer Satisfaction So Important?

Workforce Optimization: 17 Ways to Improve Your Contact Centre Forecasts

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22 Contact Centre Cost Saving Ideas

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5 Point Plan for Super-Connected Customer Experience

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Newstel GmbH Selects New Email Customer Service Solution

What Is Robotic Process Automation (RPA)? and What are some Use Cases?