Puzzel | Call Centre Helper

Articles about Puzzel

Puzzels Celebrates its First Birthday

217

16 of the Best Uses for… Contact Centre Analytics

988

Get Connected 2018

155

Email in Contact Centres: Five Reasons to Give It a Second Chance

276

16 Things Your Contact Centre Might Be Getting Wrong

2,008

Three Companies to Look Out for at the Call & Contact Centre Expo 2018

152

Recorded Webinar: Improving Quality in Live Chat and Email

846

8 Ways to Improve Chatbots and Boost Customer Satisfaction

593

10 Tips for Keeping Loyal Customers on Side

109

White Paper: 10 Strategies for Reducing Customer Call Volumes

407

Don't do ANYTHING until you have done these 10 things!

Read the Contact Centre Manifesto

Newsletter

Get the latest content from Call Centre Helper straight to your inbox

Hot Tools

Online

Erlang Calculator

Download

Erlang C Calculator Excel – Including Shrinkage

Download

Free Call Monitoring and Coaching Form

Download

Monthly Forecasting Excel Spreadsheet Template

Online

Multi-Channel Contact Centre Calculator Tool – Phone Email Chat

Upcoming Webinars

Webinar

Webinar: 5 Ways to Create Engaged and Empowered Agents

Webinar

Webinar: Getting the Best out of The Voice of the Customer

Latest From the Community

RoopaArun | 13 hours ago

Team names

JeffWickersham | 1 day ago

High wrap time effects

EdenDeonaldo | 2 days ago

Aspect eWFM

The History of ... | 4 days ago

Shiny Stars for Award Winning Call Centre

Jonty Pearce | 4 days ago

Multi-Channel Contact Centre Calculator Tool ...

Renaldo Mackay | 4 weeks ago

Top Tips for Internet Chat in the Call Centre

Ask a Question
& Find an Answer

Get answers from the Call Centre Helper community on your most difficult challenges

Ask Your Question

Ask a Question& Find an Answer

Ask a Question
& Find an Answer