The Leading Contact Centre Magazine

Articles about Puzzel

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29 Mistakes That Your Contact Centre Might be Making

234

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20 Contact Centre Predictions for 2020

1,420

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15 Interesting Ways to Modernize Your Contact Centre

724

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Survey Results Highlight the Truth About Agent Wellbeing

55

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Puzzel Positioned as a Challenger in Gartner’s Magic Quadrant

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Survey Report: The Truth About Agent Well-being in Contact Centres Today

95

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Puzzel Launches Agent Assist

53

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23 Considerations to Make Before Implementing a New Digital Channel

546

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Which KPIs Do I Need for Contact Centre WFM?

1,254

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Puzzel and SAS Extend Agreement

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Complete the Survey – What Makes Your Team Tick?

60

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Atea and Puzzel Sign Two New Agreements

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Puzzel Marketplace Launches at Get Connected 2019

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14 Practical Techniques to Improve Knowledge Management

877

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19 Contact Centre Queueing Strategies

978

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What Is Next for Workforce Management (WFM)?

146

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Why Is Measuring Customer Satisfaction So Important?

1,224

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Workforce Optimization: 17 Ways to Improve Your Contact Centre Forecasts

1,033

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CX Rockstar Takes to the Stage at Puzzel Get Connected 2019

64

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22 Contact Centre Cost Saving Ideas

1,330

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