The Leading Contact Centre Magazine

Articles about Puzzel

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Movers and Shakers

1,518

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23 Considerations to Make Before Implementing a New Digital Channel

820

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Which KPIs Do I Need for Contact Centre WFM?

1,208

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Puzzel and SAS Extend Agreement

199

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Complete the Survey – What Makes Your Team Tick?

118

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Atea and Puzzel Sign Two New Agreements

62

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Puzzel Marketplace Launches at Get Connected 2019

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14 Practical Techniques to Improve Knowledge Management

813

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19 Contact Centre Queueing Strategies

1,083

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What Is Next for Workforce Management (WFM)?

129

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Why Is Measuring Customer Satisfaction So Important?

1,136

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Workforce Optimization: 17 Ways to Improve Your Contact Centre Forecasts

969

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CX Rockstar Takes to the Stage at Puzzel Get Connected 2019

65

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22 Contact Centre Cost Saving Ideas

1,161

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5 Point Plan for Super-Connected Customer Experience

79

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Newstel GmbH Selects New Email Customer Service Solution

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What Is Robotic Process Automation (RPA)?

958

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Are Digital Channels Really Any Cheaper?

91

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White Paper: Is On Screen Clutter Getting in the Way of Good CX?

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Artificial Intelligence in the Contact Centre: What You Should REALLY Know

1,148

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