Articles - Puzzel

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2,107

What to Look for When Buying an ACD System

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4,706

18 Tried and Tested Ways to Improve the Customer Experience

2,244

15 Essential Strategies to Reduce Staff Turnover

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259

Puzzel Acquires Logicalware Customer Engagement Platform

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2,528

29 Mistakes That Your Contact Centre Might Be Making

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3,390

20 Contact Centre Predictions for 2020

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1,943

15 Interesting Ways to Modernize Your Contact Centre

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213

Puzzel Positioned as a Challenger in Gartner’s Magic Quadrant

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240

Puzzel Launches Agent Assist

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2,307

23 Considerations to Make Before Implementing a New Digital Channel

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13,142

Which KPIs Do I Need for Contact Centre WFM?

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117

Puzzel and SAS Extend Agreement

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183

Complete the Survey – What Makes Your Team Tick?

10,614

14 Practical Techniques to Improve Knowledge Management

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6,095

19 Contact Centre Queueing Strategies

289

What Is Next for Workforce Management (WFM)?

2,871

Why Is Measuring Customer Satisfaction So Important?

2,783

Workforce Optimization: 17 Ways to Improve Your Contact Centre Forecasts

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6,860

22 Contact Centre Cost Saving Ideas

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196

5 Point Plan for Super-Connected Customer Experience

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230

Newstel GmbH Selects New Email Customer Service Solution

2,056

What Is Robotic Process Automation (RPA)? and What are some Use Cases?

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193

Are Digital Channels Really Any Cheaper?

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4,584

Artificial Intelligence in the Contact Centre: What You Should REALLY Know