Articles - Puzzel

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What’s on CX Leaders’ Minds Right Now? Four Frontline Perspectives on the Future
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Is It Really Possible to Balance Efficiency With Empathy?
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5 Proven Ways to Lift Answer Rates
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What Is a Co-Pilot?
Case Study: DSB Lifted Customer Sentiment by 35% With Puzzel
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What Not to Miss at CCW Europe Summit 2025
Recorded Webinar: Balancing Efficiency With Empathy in Customer Service
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Case Study: NRLA Cuts Written Response Times by 86% With Puzzel
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Where Is Your Contact Centre on the AI Maturity Curve?
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Manual Call Tagging Wastes Time – Here’s How Teams Are Taking It Back
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Case Study: Telmore Saves 400+ Hours a Month With Puzzel
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Five AI Use Cases for WFM
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Case Study: JYSK Achieves a CSAT Score of 4.6/5 With Puzzel
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Case Study: Radisson Hotel Group Reduces AHT by 17% With Puzzel
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Puzzel Launches AI-Powered Virtual Agent Suite
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77% of CX Leaders Believe AI Is Crucial for Personalization
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Puzzel CCO Lindum on Maximizing CCaaS Investments
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Elevate AI: Unlocking the Future of Customer Experience 2024 (Event Highlights)
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Navigating the Shift to Cloud Contact Centres – An Expert’s Perspective
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What Not to Miss at Call & Contact Centre Expo 2024
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Enhance FCR With Smart Routing
The Superhuman Touch – How to Blend Agents and AI for Maximum Impact
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Puzzel CX Solutions Deliver 278% ROI
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Puzzel Acquires Capturi to Boost AI-Powered CX

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Webinar Replay: Balancing Efficiency with Empathy in Customer Service
 
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