Quiz: Is Your IVR Driving Your Customers Away? 207 Filed under - Archived Content, Genesys When your customers call, is your IVR helping or hurting your business? How do interactions with your customers end – in frustration or satisfaction? This 10-point quiz explores if your IVR is helping your business or driving your customers away. White Paper written by: Genesys Author: Megan Jones Published On: 23rd Aug 2016 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Genesys Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter