Regularly Mix Up Your Team Seating

Here is a good idea for promoting good communication in your contact centre.

It can be hard to encourage knowledge sharing and good communication in a contact centre with an ‘us and them’ mentally existing between the teams.

One way to overcome this is to mix up your teams and/or seating arrangements two or three times every year. This should help to break down any communication barriers and encourage a more cohesive working environment.

If you are faced with some resistance, you could support each ‘changeover’ day with a day of team-building activities.