Date: 09 April 2026 | 12:30 PM BST
Location: Virtual
2026 brings a significant shift in the regulatory environment for UK contact centres – and if you run an outbound operation in a regulated sector, several of those changes are already live.
PECR fines have increased 35 times, to a maximum of £17.5 million. FCA Consumer Duty enforcement is active, with regulators now asking for data evidence of good customer outcomes – not just policies. EU AI Act transparency obligations arrive in August 2026. And UK carriers are automatically blocking CLIs they flag as nuisance, with no formal process and no appeal.
This webinar is your 45-minute guide to all of it – clear, practical, and built around what contact centre leaders need to know and do.
What This Webinar Covers:
MaxContact have structured the session around three areas of change, each followed by a live platform demo showing how they address the regulations:
- Outbound compliance – PECR’s new fine cap, Ofcom’s carrier blocking rules, and how to keep your dialler operating safely and within threshold. Live demo: compliant dialler configuration and CLI protection.
- Proving good outcomes – FCA Consumer Duty enforcement and automated decision-making obligations. What regulators are asking for, and how to produce the evidence they need. Live demo: Conversation Analytics and QA scoring.
- AI in the contact centre – EU AI Act obligations, the incoming UK AI Bill, and what transparent, auditable AI looks like in practice.
Who Should Attend
Operations leaders, compliance teams, and senior decision-makers in financial services, debt collection, insurance, and outbound-heavy sectors.
Author: MaxContact
Reviewed by: Robyn Coppell
Published On: 27th Mar 2026
Read more about - Call and Contact Centre Events, MaxContact
