Sytel Announce Plans to Support Contact Centres With Homeworking


A picture of a person working in home office

Sytel is introducing a plan immediately to help contact centres enable their agents to work from home during the COVID-19 outbreak.

Sytel’s Softdial Contact Center (SCC) is a full-featured contact centre stack, deployed in the cloud.

With SCC, agents can work from home with nothing more than a PC with a web browser, headset and a basic internet connection.

Customers can gain homeworking functionality by moving agents to SCC from existing platforms that don’t support it.

A thumbnail photo of Michael McKinlay

Michael Mckinlay

“The challenge in providing support for homeworking agents, for most contact centres, especially those using legacy systems, is to identify essential services and get them deployed quickly in the cloud,” said Michael McKinlay, Sytel CEO.

“With SCC, this initial phase can be up and running in days. Other value-add services can then follow in a planned way.”

Sytel’s agent desktop, scripting and reporting solutions enable customers to start out simply and extend quickly, to deliver a rich user experience, properly integrated with the back office.

“Sytel’s track record in delivering extensible cloud solutions for clients is second-to-none,” said McKinlay.

“And delivering inbound/outbound cloud solutions quickly for voice and all other media types, properly integrated with business apps, doesn’t have to cost the earth.”

Patrick Bosworth

Patrick Bosworth, Presales Manager for Sytel, said “Contact centres needing a switch to home-working, wherever they are, should contact us any time.”

“We will work through a checklist with them to give a realistic view of what is achievable and in what time span.”

For more information about Sytel, visit, www.sytel.com

Published On: 19th Mar 2020 - Last modified: 26th Mar 2020
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