Articles - Andrea Matsuda

Andrea Matsuda has worked for NICE for over 2 years, and currently serves as their Head of Product Marketing Team for Workforce Management.

In this job, she manages vendor relationships and activities, Delivers webinars with prospects, customers and enablement for internal sales, Creates and directs various type of content to tell the appropriate message and Plans and executes marketing campaigns and events.

Connect with Andrea on LinkedIn

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How Contact Centres Can Do More With Less and Win in the Turns
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Reverse the Recessional Curse by Optimizing AI
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Connecting the Data Divide for BPO Partnerships
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The Controllables Contact Centres Should Optimize
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7 Ways to Better Manage Your Remote or Hybrid Workforce
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Why You Need to Integrate Your WFM and HR Systems
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Layoffs Here, Reductions There, Staff Changes Everywhere
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Elevating EX During an Economic Downturn
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The New Paradigms Changing Workforce Management