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Articles - babelforce

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80% of AI Projects Fail – Here’s How to Save Yours

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Clean a Toilet or Contact Customer Service? Tough Call…

Have Babelforce Gone Mad? Why Are They Organizing Their Own CX event?

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Case Study: Orgadata Streamlines Global Operations with babelforce

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5 Facts That Show Voice Is Here to Stay

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CX Fest 2024: Networking with Sun, Sand, and CX Insights!

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Move Over Omnichannel… What’s Coming Next?

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Seeing Double? 10 Ways to Drive Down Repeat Contacts

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Key Signs of Broken Processes (and How to Fix Them)

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Why Customer Service Leaders SHOULD Reinvent the Wheel

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Case Study: Ratioparts Builds Profit Centre

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Video: What Does Contact Centre Partial Automation Really Mean?

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F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers

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What High-Profile AI Blunders Can Teach Us

5 Signs You Need a VoiceBot

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Need to Reduce Call Transfers? Try These Approaches

Key questions to ask when buying a chatbot

Key Questions to Ask When Buying a Chatbot

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How to Keep Your Knowledge Base Up to Scratch

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Why BPOs Are Dying and 3 Ways to Save Them

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Will AI Take Away Jobs? Let’s Hope So

Latest Reports

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eBook: How to Hit a Home Run With Partial Automation

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Editor's Pick

Thumbnail Out of Hours Service – Who’s Doing It Best?

Out of Hours Service – Who’s Doing It Best?

Thumbnail Alternatives to Saying “Don’t Worry” to Customers

Alternatives to Saying “Don’t Worry” to Customers

Thumbnail Ease Agent Stress – With These 15 Top Tips!

Ease Agent Stress – With These 15 Top Tips!

Thumbnail Need to Reduce Absence in Your Contact Centre? Here’s How!

Need to Reduce Absence in Your Contact Centre? Here’s How!

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