Articles - Biometrics

Biometric technology is redefining how contact centres verify customers and protect sensitive information. This topic page brings together expert articles, real-world case studies, and practical advice on using biometrics to enhance security and streamline authentication. Discover how voice, facial, and behavioural recognition tools can reduce fraud, speed up identification, and improve the overall customer experience. With guidance on implementation, privacy considerations, and best practice, this collection helps you understand where biometrics fit within a modern, secure contact centre environment.