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Articles - Biometrics

Explore our range of resources on biometrics technology for secure customer authentication and fraud prevention in call and contact centres.

Call centre agents working with technology

What Are the Key Call Centre Technologies?

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Call Centre Software: What Should You Be Looking Out For?

Business Corporate Protection Safety Security Concept

Why Do I Need Better Contact Centre Security?

The Top 10 Emerging Technologies in Contact Centres

An Introduction to… Voice Biometrics

Technology Toolkit – Voice Biometrics

Voice recognition: what biometrics can do for your call centre

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Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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