Articles - Biometrics

AI in contact centre concept with robot arm pointing at call icon

How AI Is Changing Contact Centres and How to Benefit

Person using voice on a phone

What is Voice Biometrics, and Why Does Your Contact Centre Need It?

Call centre agents working with technology

What Are the Key Call Centre Technologies?

A picture of someone experiencing the virtual technology world

Call Centre Software: What Should You Be Looking Out For?

Business Corporate Protection Safety Security Concept

Why Do I Need Better Contact Centre Security?

The Top 10 Emerging Technologies in Contact Centres

An Introduction to… Voice Biometrics

Technology Toolkit – Voice Biometrics

Voice recognition: what biometrics can do for your call centre