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Articles - David Neale

David Neale is CEO and Founder of GBPO Solutions.

Connect with David on LinkedIn

Happy customer who feels special with a five star rating and speech bubbles

Tried and Tested Techniques to Make Customers Feel Special

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Editor's Pick

Thumbnail Are Your KPIs in Desperate Need of a Refresh?

Are Your KPIs in Desperate Need of a Refresh?

Thumbnail Stop Your Agents Covering Up Their Mistakes

Stop Your Agents Covering Up Their Mistakes

Thumbnail The Real Reasons You’re Failing to Tackle Lateness

The Real Reasons You’re Failing to Tackle Lateness

Thumbnail What Does It Really Take to Correct a Customer Politely?

What Does It Really Take to Correct a Customer Politely?

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