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About Us
Articles - Employee Engagement
Browse our range of content on strategies to improve employee engagement and morale in call centres.
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RECENT
POPULAR
20 Innovative Lessons from Simplyhealth’s Contact Centre
10 Inspiring Spots to Host Your Next Team Meeting
How to Improve Your Agents’ Critical Thinking Skills
Easy Ways to Make Your Contact Centre More Charitable
Team Leader Experience (TLX) Explained
10 Ways to Attract Fresh Talent Into Your Contact Centre
How to Prepare Agents for Their First Leadership Role
Effective Ways to Unlock Agent Productivity
10 Noise Reduction Tips for Remote Workers
Build a Parent-Friendly Contact Centre
10 Strategies to Help Agents Feel Less Lonely
Get Your Hybrid Strategy Working Again
10 Clever Ways to Attract More Agents
21 Signs You Need to Better Support Your Contact Centre Teams
Creative Ways to Improve Attendance at Work
How to Ensure Agents Love Your Products and Services
Hang On a Minute… Is AI Worsening EX?
Why Are Leaders Failing to Engage Their Teams?
Attract Gen Z Into Your Contact Centre
The Superhuman Touch – How to Blend Agents and AI for Maximum Impact
Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas
What It Takes to Get Training Right in the Contact Centre
21 Top Tips to Improve Your Agent Onboarding
15 Ideas You Can Use From Bupa’s Contact Centre
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Editor's Pick
The Little Things That “Make or Break” a Contact Centre
How to Deal With That Awkward Agent
10 Ways to Give New Recruits an Amazing Welcome
How to Encourage Your Teams Back to the Office
Latest Resources
Guide: How To Turn Customer Service Excellence into Exceptional ROI
White Paper: Redefining Agent Performance - Is EX Your CX Advantage?
Upcoming Events
Redefining CX in Travel and Hospitality – Webinar
Zoom CX Summit
Latest Blogs
How to Upskill Human Agents in An AI-Powered Contact Centre
Time-Off Management: Why WFM Software Beats HR Software
Featured Articles
Welcome Calls: A Simple Way to Increase Customer Satisfaction
15 Clarifying Questions For Customer Service
When Is It OK to Hang-Up on a Customer?
How to Setup a Call Centre from Scratch – The Checklist
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2025
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
