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About Us
Articles - Employee Engagement
Browse our range of content on strategies to improve employee engagement and morale in call centres.
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10 Clever Ways to Attract More Agents
21 Signs You Need to Better Support Your Contact Centre Teams
Creative Ways to Improve Attendance at Work
How to Ensure Agents Love Your Products and Services
Hang On a Minute… Is AI Worsening EX?
Why Are Leaders Failing to Engage Their Teams?
Attract Gen Z Into Your Contact Centre
The Superhuman Touch – How to Blend Agents and AI for Maximum Impact
Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas
What It Takes to Get Training Right in the Contact Centre
21 Top Tips to Improve Your Agent Onboarding
15 Ideas You Can Use From Bupa’s Contact Centre
Hit the Ground Running! How to Help Your Agents Be Shift Ready
Want to Find Out How Happy Your Agents Really Are? Here’s How!
Kick-Start Your Next Team Engagement Day
Want Your Frontline Staff to Share More Customer Feedback? Try This!
Is It Best to Schedule or Free-Style Agent Breaks?
10 Ideas We Heard at the Leeds Building Society Contact Centre
What’s Really Stopping Your Talent From Blooming?
Game On! 12 Use Cases for Gamification
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
How to Take Your Performance Management to the Next Level
How Well Are Contact Centres Managing Advisor Experience & Engagement?
3 Proven Ways to Cheer Up Your Team
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Editor's Pick
How to Deal With Angry Customers
How to Make the Best Use of Coaching Time
What’s the Best Way to Reward Customers for Their Feedback?
How to Define Career Paths in Your Contact Centre
Latest Resources
eBook: AI Playbook - Your Guide to AI in CX
eBook: Empower Your Agents with Modern CX
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