Articles - Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

Previous
Next
RECENT
POPULAR
Person holding phone talking to chatbot
Morgan Freeman Outranks Taylor Swift as Most Desired Chatbot
CX concept with phone and reviews
Pluxee Successfully Transforms CX
Solar panels and wind power generation equipment
Sabio Secures Vattenfall Deal for Cloud Contact Centre Overhaul
Portrait of blind person with white cane walking on the street
Genesys and Lighthouse Works Launch Software for Blind Advisors
Person with a headset on in a call centre
Case Study: ESP Group Transforms CX With Sabio
Aeroplane flying across a city with sunset
Case Study: Virgin Atlantic Achieves a 50% Decrease in AHT With Genesys
Image of inside a gym
Case Study: PureGym Transforms Its Contact Centre With Genesys
Time scale comparing the differences between generations
Tailoring Customer Service for Every Generation in EGaming and Sports Betting
person holding a global network concept
Case Study: Pluxee Streamlines Global CX Strategy With Genesys
Inclusive office
Case Study: APM Saves $1 Million With Genesys Cloud
Aerial View of Clearwater Beach, Florida
Case Study: Clearwater Achieves 98% Answer Rate With Genesys
Robot Hand holding stacking pile of coins.
Workforce Impact and the Future of AI in Financial Services
Person using a computer with a digital pop up of a cloud - cloud computing concept
Case Study: IONOS Reduces Chat Handling by 15% with Genesys
Person dark background using digital technological interface with datas 3D rendering
The Levels of Experience Orchestration
AI in training concept with robot in graduation hat and desks
Five AI Use Cases for Agent Training
Future of Customer Experience Concept
The Future of CX: How AI Will Redefine Customer Experiences in 2025
AI Agent Concept
Virtual Agents: Breaking Free From the Limits of Traditional Chatbots
AI Powered WFM Concept
4 Benefits of Modern Contact Centre Workforce Management Software
Robot hand holding a cloud
Cloud Transformation and AI Benefits in the Public Sector
Employees communicating on a project
How to Communicate Change During a CX Transformation
Trade Secrets: Getting the Best out of Your Outbound Dialler
Are You Making These 25 Webchat Mistakes?
The contact centre podcast cover art for Nick Drake Knight's discussion on 'contact centre coaching: How to sustain learning and make it fun!'
Podcast – Contact Centre Coaching: How to Sustain Learning and Make it Fun!
10 Things You Need When Calculating How Many Contact Centre Advisors You Need

Latest Reports

report image for $projectTitle
Infographic: Ways to Bridge The Agentic AI Trust Gap
report image for $projectTitle
The Inner Circle Guide to Agentic AI, sponsored by Genesys
report image for $projectTitle
eBook: Transform Service Delivery with Genesys and ServiceNow
report image for $projectTitle
Report: The State of Customer Experience - Middle East and Africa
 
Previous
Next