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Articles - Induction Training Programmes
Articles about induction training programmes in the contact centre.
RECENT
POPULAR
5 Onboarding Gamification Strategies With Examples
5 Soft Skills Every Agent Needs Before Taking Their First Call
10 Initiatives to Improve Induction Training
Clever Ideas for Induction Programmes
UK Phonetic Alphabet – Free Download
Going From Induction to Onboarding
50 Call Centre Training Tips
Top Tips for Induction Training Programmes
10 Fun Induction Games and Activities
Editor's Pick
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Latest Resources
Guide: Maximize the Value of Your Voice & Screen Data
2024 Contact Centre Buyer’s Guide
Upcoming Events
Contact Center Show Middle East 2024
Tue 30 Apr 2024
Masterclass: Why CX Can’t Hang Up on the Voice Channel
Wed 01 May 2024
Latest Insights
What High-Profile AI Blunders Can Teach Us
Overcoming Key Challenges in UK Local Government Contact Centres
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?