Articles - John Ortiz

John Ortiz, Technology Sales Manager, MiaRec.

As a Technology Sales Manager at MiaRec, he helps contact centers unlock their full potential through the power of automation and voice analytics.

Connect with John on LinkedIn

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Want to Deliver the Best Mobile CX? Try These 10 Tips
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Using AI Insights From Call Recordings to Reduce Customer Churn
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6 Ways to Boost Your Hospitality Contact Centre With GenAI
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Need to Reduce Call Transfers? Try These Approaches
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Improving Your Self-Service Options Through Topic Analysis Insights
Customer Churn Conecpt
The Financial Impact of Customer Churn (Direct vs. Indirect Costs)
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Do Accurate Transcripts Help AI Auto-QA or AI Insights to Be Reliable?
best practice in performance and quality monitoring webinar 12 feb
Recorded Webinar: Best Practices in Performance and Quality Management
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Stop Waiting on Reports: A Look Inside Ask AI
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How to Nail Your Outbound Strategy
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6 Ways to Boost Your Hospitality Contact Centre With Gen AI
A red note with handwriting BUILD RAPPORT
New Ways to Help Agents Build Rapport
Video Image: 3 Ways to Create Truly Personal Customer Moments
3 Ways to Create Truly Personal Customer Moments
Video Image: 3 Reasons to Involve Agents in Tech Purchases
3 Reasons to Involve Agents in Tech Purchases
Video Image: 3 Common Problems with Data Handling
3 Common Problems With Data Handling
Video Image: 3 Ways to Reduce Burnout and Keep Agents Engaged
3 Ways to Reduce Burnout and Keep Agents Engaged
Video Image: Ways to Reduce and Improve Call Transfers
Ways to Reduce and Improve Call Transfers
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Get the Best Out of Your Hybrid Agents
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How Contact Centre AI Can Help Reduce Customer Churn
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Game On! 12 Use Cases for Gamification
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Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
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Key Signs of Broken Processes (and How to Fix Them)
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How to Keep Your Knowledge Base Up to Scratch
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Sales Contact Centres: How AI Insights Can Help You Boost Revenue