Connect with John on LinkedIn ">
The Largest Online Community for Contact Centre Professionals
John Ortiz, Technology Sales Manager, MiaRec.
As a Technology Sales Manager at MiaRec, he helps contact centers unlock their full potential through the power of automation and voice analytics.
Connect with John on LinkedIn
The Hidden Intelligence Inside Guest Conversations
3 Ways to Create Truly Personal Customer Moments
Recorded Webinar: Best Practices in Performance and…
Do Accurate Transcripts Help AI Auto-QA or AI Insights…
Get the Best Out of Your Hybrid Agents
New Ways to Help Agents Build Rapport
Stop Waiting on Reports: A Look Inside Ask AI
How to Nail Your Outbound Strategy
3 Reasons to Involve Agents in Tech Purchases
3 Common Problems With Data Handling
6 Ways to Boost Your Hospitality Contact Centre With Gen…
3 Ways to Reduce Burnout and Keep Agents Engaged
Ways to Reduce and Improve Call Transfers
The Financial Impact of Customer Churn (Direct vs.…
How Contact Centre AI Can Help Reduce Customer Churn
6 Ways to Boost Your Hospitality Contact Centre With GenAI
How Sales Agents Can Use AI to Increase Profitability
Sales Contact Centres: How AI Insights Can Help You…
6 High-Impact Ways to Improve Your Sales Performance…
Using AI Insights From Call Recordings to Reduce…
Improving Your Self-Service Options Through Topic…
What Tech Should You Buy Next? Here’s How to Choose
The Power of Auto Call Summaries: Transforming…
Our Top Technology Contributors of 2024
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
Are You Doing Enough to Help New Starters Settle In?
How to Communicate Your QA Framework Clearly
Switch From Live Chat to Chatbots – Without Losing Customers
2026 Research: What Contact Centres Are Doing Right Now
CX Live’s The Experience Show Middle East 2026 Highlights
Webinar Replay: How to Tackle the Biggest Barriers to QA
AI in UK Contact Centres - The Reality
13th October 2026
What Drives Better Customer Service? – Webinar
14th October 2026
Unified Communications Expo (UCX) London 2026
Users Want Answers, Not Search Results
AI Call Scoring in Contact Centres: What Your QA Team Does Next
Webinar: How to Turn Customer Feedback into Action
Webinar: Should Voice Agents Replace IVRs?
Webinar: 10 Ways to Make 2027 a CX Success