Articles - John Ortiz

John Ortiz, Technology Sales Manager, MiaRec.

As a Technology Sales Manager at MiaRec, he helps contact centers unlock their full potential through the power of automation and voice analytics.

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Video Image: 3 Common Problems with Data Handling
3 Common Problems With Data Handling
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6 Ways to Boost Your Hospitality Contact Centre With Gen AI
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3 Ways to Reduce Burnout and Keep Agents Engaged
Video Image: Ways to Reduce and Improve Call Transfers
Ways to Reduce and Improve Call Transfers
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The Financial Impact of Customer Churn (Direct vs. Indirect Costs)
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How Contact Centre AI Can Help Reduce Customer Churn
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6 Ways to Boost Your Hospitality Contact Centre With GenAI
AI Concept
How Sales Agents Can Use AI to Increase Profitability
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Sales Contact Centres: How AI Insights Can Help You Boost Revenue
Artificial intelligence and machine learning concept
6 High-Impact Ways to Improve Your Sales Performance Using AI Insights
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Using AI Insights From Call Recordings to Reduce Customer Churn
Person using a smartphone to interact with an AI chatbot
Improving Your Self-Service Options Through Topic Analysis Insights
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What Tech Should You Buy Next? Here’s How to Choose
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The Power of Auto Call Summaries: Transforming Information Overload
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Our Top Technology Contributors of 2024
Business Process Outsourcing concept
How BPOs Can Overcome 5 Common Challenges
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Empowering Agents: Using AI to Streamline Data Entry and Improve Service Quality
Broken concrete bridge - broken process concept
Key Signs of Broken Processes (and How to Fix Them)
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Want to Deliver the Best Mobile CX? Try These 10 Tips
Game screen with chest and scores gamification concept
Game On! 12 Use Cases for Gamification
Tired and stressed customer support operator with headache
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
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Need to Reduce Call Transfers? Try These Approaches
Knowledge management systems or KMS illustration representing systematic process of advice, insights, information, practice, process, improvement, people and technology.
How to Keep Your Knowledge Base Up to Scratch