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Articles - John Ortiz

John Ortiz, Technology Sales Manager, MiaRec.

As a Technology Sales Manager at MiaRec, he helps contact centers unlock their full potential through the power of automation and voice analytics.

Connect with John on LinkedIn

Video Image: 3 Ways to Reduce Burnout and Keep Agents Engaged

3 Ways to Reduce Burnout and Keep Agents Engaged

Video Image: Ways to Reduce and Improve Call Transfers

Ways to Reduce and Improve Call Transfers

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The Financial Impact of Customer Churn (Direct vs. Indirect Costs)

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How Contact Centre AI Can Help Reduce Customer Churn

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6 Ways to Boost Your Hospitality Contact Centre With GenAI

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How Sales Agents Can Use AI to Increase Profitability

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Sales Contact Centres: How AI Insights Can Help You Boost Revenue

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6 High-Impact Ways to Improve Your Sales Performance Using AI Insights

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Using AI Insights From Call Recordings to Reduce Customer Churn

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Improving Your Self-Service Options Through Topic Analysis Insights

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What Tech Should You Buy Next? Here’s How to Choose

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The Power of Auto Call Summaries: Transforming Information Overload

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Our Top Technology Contributors of 2024

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How BPOs Can Overcome 5 Common Challenges

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Empowering Agents: Using AI to Streamline Data Entry and Improve Service Quality

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Key Signs of Broken Processes (and How to Fix Them)

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Want to Deliver the Best Mobile CX? Try These 10 Tips

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Game On! 12 Use Cases for Gamification

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Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

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Need to Reduce Call Transfers? Try These Approaches

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How to Keep Your Knowledge Base Up to Scratch