Articles - Justin Robbins

Justin Robbins, Founder & Principal Analyst at Metric Sherpa

Justin helps software companies, investors, and business leaders cut through noise with research and insights that drive action. With over two decades experience, he bring one of the most well-rounded perspectives in customer experience.

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10 Expert Tips for Remote Working
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10 Expert Tips for Call Centre Metrics
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Three Cities, Three Events, and Uncovering the Real Challenges in CX
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Recorded Webinar: Innovative Best Practices for First Contact Resolution
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Positive Habits for Your Contact Centre Team
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How to Prepare Agents for Team Leader Roles