Webinar: Innovative Best Practices for First Contact Resolution



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Webinar Date - Thursday 4th November 2021 at 14:00pm UK time

Click here to register

First Contact Resolution (FCR) is a metric on the rise. It's at the top of the agenda for many managers.

Why? It is a great way to measure a problem from the customer's perspective and to highlight broken contact centre processes.

In this, our 300th webinar we will discuss how you can best use FCR to improve contact centre performance with many innovative best practices.

And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the panellists and other attendees. We run an interactive chat room in parallel with the webinar.

Panellists

Justin Robbins- Headshot
Justin Robbins
Call Centre Consultant
Martin Hill-Wilson- Headshot
Martin Hill-Wilson
Brainfood Extra
Kristyn Emenecker- Headshot
Kristyn Emenecker
Playvox
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

What You Will Learn

Key Topics:
  • How to best define and measure FCR
  • How NOT to use FCR
  • Best practices for improving FCR
  • How to make positive changes to people and process
  • The role of technology
  • Top tips from the audience

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This webinar is brought to you by Call Centre Helper and is sponsored by Playvox.

You won't want to miss this exciting webinar.

Click here to register


This webinar is held at 14:00pm UK time, 15:00pm in Paris, 16:00pm in South Africa and 10:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.


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