Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Expert Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Free Downloads
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Michelle Cooper
Michelle Cooper, CMO, NiCE
Connect with Michelle on LinkedIn
RECENT
POPULAR
How AI-Empowered Frontline Employees Shape Loyalty
Editor's Pick
10 Ways to Give New Recruits an Amazing Welcome
How to Encourage Your Teams Back to the Office
Make Fridays More Fun in Your Contact Centre
How to Support Your Agents Through a Personal Crisis
Latest Resources
2025 Survey Report: What Contact Centres Are Doing Right Now
Research: The Future of AI-Powered Experiences
Upcoming Events
CIO 360 Dinner Roundtable
How to Cut Churn, Boost NPS, and Prep for Black Friday – Webinar
Latest Blogs
Want to get Agentic AI-Ready? Start With a Customer Data Platform
What Is Multi-Agent Orchestration? An Overview
Featured Articles
Welcome Calls: A Simple Way to Increase Customer Satisfaction
15 Clarifying Questions For Customer Service
When Is It OK to Hang-Up on a Customer?
How to Setup a Call Centre from Scratch – The Checklist
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2025
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
