Articles - Paul Gardner

Paul Gardner is a Resource Planning Manager with over 20+ years’ experience working in contact centres.

Passionate about sharing best practice, developing people whilst looking to create a path for others to follow, and bringing Resource Planning to the heart of the contact centre operation.

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A colourful month of calendar dates with a few red pins stuck in various dates
How to Keep Agents on Side When You Change Their Shift Patterns
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The Little Things That “Make or Break” a Contact Centre
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The Secrets to Scheduling Multiskilled Agents