Articles - Stephen Miller
With a decade in contact centres and eight years tackling escalated complaints at Sky, Europe’s largest media company, Stephen has built a career out of turning customer friction into opportunity.
He specialises in handling complex and sensitive cases, often from vulnerable or highly challenging customers, where empathy and precision matter most. His approach combines deep industry knowledge with a passion for process improvement, driving better outcomes for both customers and businesses.
Now stepping into a new chapter with Vitality, he brings the same expertise to a different field, continuing to push how complaints are understood, managed, and transformed into strategic value.
