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Articles - Stress

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Ease Agent Stress – With These 15 Top Tips!

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Video: The Truth About Agent Burnout

6 call centre agents with headsets on talking

How AI Can Help Improve Team Morale & Reduce Agent Turnover

Person sat at desk - employee burnout concept

Burnout: An Executive Syndrome or a Strategic Priority?

Burnt out employee at desk in office

Why Employees Suffer From Burnout and What To Do About It

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How to Support an Agent After an Angry Call

The charge of a person. Replenishment of energy. Powerbank charges a person with a USB cable

Why It’s Time to Focus on Burn-In – Instead of Burn-Out

Person covering face - mental health concept

Introduction to… Vicarious Trauma in the Contact Centre

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How to Better Support Men’s Mental Health in the Contact Centre

A photo of a stress-free employee relaxing

Employee Well-Being: How to Reduce Contact Centre Stress

The Sunday Scaries are the heavy sense of anxiety and dread that sets in on Sunday afternoon as you look toward the workweek ahead

5 Ways to Tackle the Sunday Scaries in Your Contact Centre

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How Coaching Can Help in Overcoming Stress

A Guide to Improving Mental Health In the Contact Centre

7 Techniques to Handle Stress in the Contact Centre

A picture of an agent sat on her desk meditating

The Latest Thinking on Organizational Design and Workplace Stress

A photo of an employee suffering from burnout

How to Deal With Agent Burnout in the Contact Centre

A picture of an agent under falling arrows

7 Tips to Improve Stress Management in the Contact Centre

person hand putting the phone down

When Is It OK to Hang-Up on a Customer?

Angry person shouting down phone

A Policy for Dealing with Abusive Customers

Six Tips to Tackle Stress and Boost Staff Well-Being

Battling Anxiety When Dealing with Customers

Picture of angry person in sweater screaming at smartphone over red background

What to Say to an Angry Customer

13 Ways Technology Can… Reduce Agent Stress

8 Strategies for Increasing Agent Resilience

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Editor's Pick

Thumbnail Out of Hours Service – Who’s Doing It Best?

Out of Hours Service – Who’s Doing It Best?

Thumbnail Alternatives to Saying “Don’t Worry” to Customers

Alternatives to Saying “Don’t Worry” to Customers

Thumbnail Ease Agent Stress – With These 15 Top Tips!

Ease Agent Stress – With These 15 Top Tips!

Thumbnail Need to Reduce Absence in Your Contact Centre? Here’s How!

Need to Reduce Absence in Your Contact Centre? Here’s How!

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