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Articles - Stress

Find and explore a range of content on managing stress in contact centres, to promote agent well-being and reduce burnout.

A person suffering from burnout

Tips to Tackle Agent Burnout in Contact Centres

A person holding a sword and shield - fighting stress concept

Arm Your Agents in the Battle Against Stress

Stressed person in headset sat at desk

Ease Agent Stress – With These 15 Top Tips!

Video Image: The Truth About Agent Burnout

Video: The Truth About Agent Burnout

Upset and stressed person sat at computer

How to Support an Agent After an Angry Call

The charge of a person. Replenishment of energy. Powerbank charges a person with a USB cable

Why It’s Time to Focus on Burn-In – Instead of Burn-Out

Person covering face - mental health concept

Introduction to… Vicarious Trauma in the Contact Centre

Mental health concept with silhouette of head

How to Better Support Men’s Mental Health in the Contact Centre

A photo of a stress-free employee relaxing

Employee Well-Being: How to Reduce Contact Centre Stress

The Sunday Scaries are the heavy sense of anxiety and dread that sets in on Sunday afternoon as you look toward the workweek ahead

5 Ways to Tackle the Sunday Scaries in Your Contact Centre

Coach helping little people go through the difficult part

How Coaching Can Help in Overcoming Stress

A Guide to Improving Mental Health In the Contact Centre

7 Techniques to Handle Stress in the Contact Centre

A picture of an agent sat on her desk meditating

The Latest Thinking on Organizational Design and Workplace Stress

A photo of an employee suffering from burnout

How to Deal With Agent Burnout in the Contact Centre

A picture of an agent under falling arrows

7 Tips to Improve Stress Management in the Contact Centre

person hand putting the phone down

When Is It OK to Hang-Up on a Customer?

Stressed young business woman sitting hiding in a box overwhelmed by too many red telephone calls

A Policy for Dealing with Abusive Customers

Six Tips to Tackle Stress and Boost Staff Well-Being

Battling Anxiety When Dealing with Customers

Picture of angry person in sweater screaming at smartphone over red background

What to Say to an Angry Customer

13 Ways Technology Can… Reduce Agent Stress

8 Strategies for Increasing Agent Resilience

29 Strategies to Tackle Agent Absence and Attrition