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Articles - Voci Technologies

Discover and explore our Voci Technologies content collection, including articles, blogs, news stories, case studies, resources and more.

2020 autumn survey report

2020 Survey Report: What Contact Centres Are Doing Right Now

2020 Survey Report: What Contact Centres Are Doing Right Now

General Contact Centre Findings: 2020 Survey Results

2020 Survey Report: What Contact Centres Are Doing Right Now

Speech Analytics in the Contact Centre: 2020 Survey Results

Dictation machine for dictating spoken words

Voci Speech-to-Text Transcription

A picture of a pc screen with customer information

Keeping Customer Data out of Internal Silos

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A Checklist for Implementing… Performance Management Tools

A picture of a call centre agent sat at desk in front of screen with speech bubbles

Key Implementation Considerations for a Speech Solution

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Unlocking the Value of Contact Centre Data

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28 Brilliant Hacks to Improve Contact Centre Efficiency

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A Checklist for Implementing… Speech Analytics

A picture of a chart in a speech bubble

Voci Technologies Host a Speech Analytics Webinar

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16 Contact Centre Technology Innovations That You Can’t Ignore

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New Survey Reveals Surprising Insights Into the Contact Centre Industry

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30 Contact Centre Predictions for 2021

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How Are Customer Expectations Changing and What Does That Mean for Us?

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What to Look for When Buying a Cloud Communications System

A picture of a a person speaking into microphone with sound waves and speech bubbles

Combining Speech Analytics With Speech Recognition

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32 Call Centre KPIs That You Need to Track (And Why!)

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Getting Started With Speech to Text Technology

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How to Get the Best From Your Speech Recognition System

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How Can Your Organization Use Speech Recognition?

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How to Remove Bias in Contact Centre Analysis

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4 Key Technology Considerations for Contact Centre Remote Working

SupportZebra Unlock Smarter Support box

Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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