Translate

Articles - Voci Technologies

2020 autumn survey report

2020 Survey Report: What Contact Centres Are Doing Right Now

2020 Survey Report: What Contact Centres Are Doing Right Now

General Contact Centre Findings: 2020 Survey Results

2020 Survey Report: What Contact Centres Are Doing Right Now

Speech Analytics in the Contact Centre: 2020 Survey Results

Dictation machine for dictating spoken words

Voci Speech-to-Text Transcription

A picture of a pc screen with customer information

Keeping Customer Data out of Internal Silos

A picture of a performance management mind-map

A Checklist for Implementing… Performance Management Tools

A picture of a call centre agent sat at desk in front of screen with speech bubbles

Key Implementation Considerations for a Speech Solution

A picture of a data circuit board

Unlocking the Value of Contact Centre Data

A picture using paper planes to demonstrate efficiency

28 Brilliant Hacks to Improve Contact Centre Efficiency

A photo of someone presenting analytics findings

A Checklist for Implementing… Speech Analytics

A picture of a chart in a speech bubble

Voci Technologies Host a Speech Analytics Webinar

A photo of an innovative child

16 Contact Centre Technology Innovations That You Can’t Ignore

A photo of a happy person reading a report

New Survey Reveals Surprising Insights Into the Contact Centre Industry

A picture of someone jumping for 2021

30 Contact Centre Predictions for 2021

A picture of someone carrying a "I want more" light bulb

How Are Customer Expectations Changing and What Does That Mean for Us?

A photo of a cloud technology

What to Look for When Buying a Cloud Communications System

A picture of a a person speaking into microphone with sound waves and speech bubbles

Combining Speech Analytics With Speech Recognition

A picture of someone tracking footprints

32 Call Centre KPIs That You Need to Track (And Why!)

A picture of some in a start position

Getting Started With Speech to Text Technology

A picture of a sound wave

How to Get the Best From Your Speech Recognition System

A picture of an agent with sound waves and a speech bubble

How Can Your Organization Use Speech Recognition?

A picture of a sign saying: "don't believe everything you think"

How to Remove Bias in Contact Centre Analysis

A picture of a 3d question mark

4 Key Technology Considerations for Contact Centre Remote Working