Voci Technologies Host a Speech Analytics Webinar

A picture of a chart in a speech bubble


Voci Technologies introduce their recorded webinar, entitled ‘AI and the Power of Speech Technologies’.

Speech technologies have evolved in a variety of applications and industries from improving customer service in call centres to tuning voice assistants for automotive or retail interactions.

The data, including customer data, in which these applications are trained and tested enable them to understand more than words but meaning too.

This event will talk about the role of data collection and best practices in how training these data sets are used to improve voice-enabled AI systems. You will also learn the pros and cons of manual and synthetic data.

Learn from multiple perspectives how AI speech technologies are also changing the way humans and machines interact, the challenges they present and the evolving expectations.

Viewers will also learn how real-time transcription is being used to change the way agents are trained, coached and managed, which ultimately increases their productivity.

To watch a recording of the webinar, click here!

For more information about Voci Technologies, visit: www.vocitec.com

Author: Robyn Coppell

Published On: 28th Jan 2021 - Last modified: 2nd Feb 2021
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