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Articles - Vosy Gordon

Vosy Gordon, Director, ModusRP

Connect with Vosy on LinkedIn

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Our Top Stories of 2024

Unlocking the latest WFM secrets webinar featured image

Webinar Recording: Unlocking the Latest WFM Secrets

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32 Tips for Building Flexibility Into Contact Centre Schedules

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Recorded Webinar: How to Build Flexibility into Call Centre Schedules

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Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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