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Articles - Vosy Gordon

Vosy Gordon, Director, ModusRP

Connect with Vosy on LinkedIn

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Our Top Stories of 2024

Unlocking the latest WFM secrets webinar featured image

Webinar Recording: Unlocking the Latest WFM Secrets

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32 Tips for Building Flexibility Into Contact Centre Schedules

How to build flexibility into call centre schedules featured image

Recorded Webinar: How to Build Flexibility into Call Centre Schedules

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Editor's Pick

Thumbnail Ways to Reduce Friction Between Agents Working on Different Channels

Ways to Reduce Friction Between Agents Working on Different Channels

Thumbnail 7 Things Creative Team Leaders Do Better Than the Rest

7 Things Creative Team Leaders Do Better Than the Rest

Thumbnail How to Make Team Huddles More Engaging

How to Make Team Huddles More Engaging

Thumbnail 10 Quick Wins for Cheering Up Your Agents

10 Quick Wins for Cheering Up Your Agents

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