Webinar Recording: Unlocking the Latest WFM Secrets


This webinar shares more about how to break the chains of traditional Workforce Management (WFM) practices – with tips and tricks to optimise your forecasting, scheduling, and intraday management.

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  • Introductions – Megan Jones, Call Centre Helper
  • Vosy Gordon, Director, ModusRP
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  • Andrea Matsuda, Senior Product Marketing Manager at NICE Ltd
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Topics to be discussed

  • How today’s blended digital offices create new WFM challenges
  • How traditional WFM silos are holding your teams back
  • What best practice really looks like in 2023
  • How to unlock the latest WFM secrets
  • How NICE WFM True to Interval can make a difference
  • Winning tip – “tell a story with your analytics = don’t just share the numbers – show the impacts” thanks to Deborah
Original Webinar date: 22nd June 2023

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This webinar is brought to you by Call Centre Helper and is sponsored by NICE

Published On: 13th Mar 2023 - Last modified: 26th Sep 2023
Read more about - Recorded Call Centre and Customer Experience Webinars,

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