This webinar shares more about how to break the chains of traditional Workforce Management (WFM) practices – with tips and tricks to optimise your forecasting, scheduling, and intraday management.
Agenda
- Introductions – Megan Jones, Call Centre Helper
- Vosy Gordon, Director, ModusRP
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- Andrea Matsuda, Senior Product Marketing Manager at NICE Ltd
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Topics to be discussed
- How today’s blended digital offices create new WFM challenges
- How traditional WFM silos are holding your teams back
- What best practice really looks like in 2023
- How to unlock the latest WFM secrets
- How NICE WFM True to Interval can make a difference
- Winning tip – “tell a story with your analytics = don’t just share the numbers – show the impacts” thanks to Deborah
This webinar is brought to you by Call Centre Helper and is sponsored by NICE
