Recorded Call Centre and Customer Experience Webinars

Webinar Recording: Unlocking the Latest WFM Secrets

Published On: 13th Mar 2023 12:22 - Modified: 2nd Dec 2025

This webinar shares more about how to break the chains of traditional Workforce Management (WFM) practices – with tips and tricks to optimise your forecasting, scheduling, and intraday management.

Agenda

Introductions – Megan Jones, Call Centre Helper
Vosy Gordon, Director, ModusRP

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Andrea Matsuda, Senior Product Marketing Manager at NICE Ltd

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Topics Discussed

How today’s blended digital offices create new WFM challenges
How traditional WFM silos are holding your teams back
What best practice really looks like in 2023
How to unlock the latest WFM secrets
How NICE WFM True to Interval can make a difference
Winning tip – “tell a story with your analytics = don’t just share the numbers – show the impacts” thanks to Deborah

Original Webinar date: 22nd June 2023

About
NiCE-ltd

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

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Author: Megan Jones

Webinar Recording: Unlocking the Latest WFM Secrets

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