Webinar Recording: Unlocking the Latest WFM Secrets

This webinar shares more about how to break the chains of traditional Workforce Management (WFM) practices – with tips and tricks to optimise your forecasting, scheduling, and intraday management.

Agenda

• Introductions – Megan Jones, Call Centre Helper
• Vosy Gordon, Director, ModusRP

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• Andrea Matsuda, Senior Product Marketing Manager at NICE Ltd

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Topics Discussed

• How today’s blended digital offices create new WFM challenges
• How traditional WFM silos are holding your teams back
• What best practice really looks like in 2023
• How to unlock the latest WFM secrets
• How NICE WFM True to Interval can make a difference
• Winning tip – “tell a story with your analytics = don’t just share the numbers – show the impacts” thanks to Deborah

Original Webinar date: 22nd June 2023

Author: Megan Jones