Webinar Recording: Unlocking the Latest WFM Secrets


This webinar shares more about how to break the chains of traditional Workforce Management (WFM) practices – with tips and tricks to optimise your forecasting, scheduling, and intraday management.

Click here for the recording


  • Introductions – Megan Jones, Call Centre Helper
  • Vosy Gordon, Director, ModusRP

Click here to view the slides

Click here to view the slides

Topics Discussed

  • How today’s blended digital offices create new WFM challenges
  • How traditional WFM silos are holding your teams back
  • What best practice really looks like in 2023
  • How to unlock the latest WFM secrets
  • How NICE WFM True to Interval can make a difference
  • Winning tip – “tell a story with your analytics = don’t just share the numbers – show the impacts” thanks to Deborah

Original Webinar date: 22nd June 2023

Author: Megan Jones

Published On: 13th Mar 2023 - Last modified: 23rd Apr 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, , ,

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