Webinar Recording: Unlocking the Latest WFM Secrets Related Articles Recorded Webinar: The Secrets of WFM (2019) Recorded Webinar: Unlocking Contact Centre Emotional Intelligence Webinar Recording: The Best Kept Secrets of WFM Recorded Webinar: The Secrets of WFM 748 Filed under - Recorded Call Centre and Customer Experience Webinars, Andrea Matsuda, NICE, Vosy Gordon This webinar shares more about how to break the chains of traditional Workforce Management (WFM) practices – with tips and tricks to optimise your forecasting, scheduling, and intraday management. Click here for the recording Agenda Introductions – Megan Jones, Call Centre Helper Vosy Gordon, Director, ModusRP Click here to view the slides Andrea Matsuda, Senior Product Marketing Manager at NICE Ltd Click here to view the slides Topics Discussed How today’s blended digital offices create new WFM challenges How traditional WFM silos are holding your teams back What best practice really looks like in 2023 How to unlock the latest WFM secrets How NICE WFM True to Interval can make a difference Winning tip – “tell a story with your analytics = don’t just share the numbers – show the impacts” thanks to Deborah Original Webinar date: 22nd June 2023 Author: Megan Jones Published On: 13th Mar 2023 - Last modified: 23rd Apr 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Andrea Matsuda, NICE, Vosy Gordon Recommended Articles Recorded Webinar: The Secrets of WFM (2019) Recorded Webinar: Unlocking Contact Centre Emotional Intelligence Webinar Recording: The Best Kept Secrets of WFM Recorded Webinar: The Secrets of WFM Related Reports eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions eBook: Hit Business Goals, Engage Agents, and Delight Customers eBook: Break Outdated WFM Paradigms Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter