Talkdesk Launches CX Solution for Small Businesses: Talkdesk Express

Talkdesk has introduced Talkdesk Express, a simplified, cost-effective customer service solution for small businesses with up to 50 employees.

Designed to offer enterprise-grade features without the complexity, Talkdesk Express allows small businesses to set up and manage multi-channel customer service operations quickly and easily, with no technical expertise required.

Tiago Paiva, chief executive officer and founder at Talkdesk, said, “This move not only strengthens Talkdesk’s position as an innovative AI CX leader for businesses of all sizes, it’s set to transform the customer service landscape, driving much broader adoption of AI-powered solutions.

Large enterprises have long trusted Talkdesk to modernize and enhance their CX. Now we are making advanced AI-powered customer service tools inclusive, accessible, and affordable to all businesses for the first time.”

The platform includes $100 in free credits, 25 free licenses, and a user-friendly setup process that guides businesses through phone number procurement, channel configuration, and user setup.

Built-in AI tools, such as intelligent customer routing, real-time agent assistance, 24/7 virtual agents, and voice biometrics, help businesses deliver efficient, professional support.

Talkdesk Express is priced on a usage-based model, allowing small businesses to only pay for what they use.

Calvin Williams, chief executive officer of TV Wall Mounters LLC, DBA Visionary AV Solutions, said, “Talkdesk has been a game-changer for us.

Compared to other systems we’ve used, Talkdesk Express truly stands out, the sound quality is clearer, the platform layout is more intuitive, and the overall performance has been outstanding. Our team loves using it, and we’ve already seen great success.”

For more information about Talkdesk - visit the Talkdesk Website

About Talkdesk

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another.

Find out more about Talkdesk

Author: Hannah Swankie
Reviewed by: Rachael Trickey