Talkdesk has partnered with Claro Enterprise Solutions so that the latter can provide solutions to meet increasingly demanding requirements around customer engagement.
Under the agreement, Talkdesk’s comprehensive range of omnichannel contact centre solutions – which integrate live chat, email, text messaging, social listening, mobile apps and calls – can be resold by Claro Enterprise Solutions.
The solutions are designed for both B2B and B2C organizations in industries that include retail, hospitality, healthcare, financial services and technology.
Talkdesk Enterprise Cloud Contact Center provides robust capabilities, including intelligent routing, omnichannel, artificial intelligence (AI) and analytics combined with mobility and security that allow organizations to streamline employee communication, increase agent productivity and improve customer experience.
“We are excited to form this strategic partnership with Claro Enterprise Solutions, an established leader in the global technology services industry, to provide a new contact centre offering,” said Tiago Paiva, chief executive officer, Talkdesk.
“Deploying new technologies in contact centre environments enables greater collaboration across departments, empowering the entire organization to participate in customer care and make customer experience a competitive advantage.”
Enterprise Cloud CCaaS, powered by Talkdesk, is a solution that bundles critical contact centre capabilities for inbound and outbound communication.
By integrating functionalities such as advanced voice services, real-time and historical reporting, intelligent routing and omnichannel interactions into a single solution, businesses of all sizes are empowered with the right tools to enhance customer and agent satisfaction.
“Talkdesk’s contact centre solutions are directly aligned with our strategy to help businesses enhance customer engagement in a flexible, agile and cost-effective manner,” said Fernando Rojas, Senior International Product Manager for Voice and Collaboration at Claro Enterprise Solutions.