The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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Published On: 21st Sep 2017 11:15
Top-performing companies with the highest NPS scores all understand the links between operational, employee and customer insight data, and they monitor and manage this holistically.
Bright has analysed 30 top-performing companies and presents 5 key messages from the research.
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on LinkedIn
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24th September 2026
CX Excellence Masterclass: Explore the Link Between QA and CX
24th September 2026
