The Factors to Consider When Striving to Improve Your Net Promoter Score

Top-performing companies with the highest NPS scores all understand the links between operational, employee and customer insight data, and they monitor and manage this holistically.

Bright has analysed 30 top-performing companies and presents 5 key messages from the research.

Published On: 21st Sep 2017 - Last modified: 3rd Jan 2020
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