The Factors to Consider When Striving to Improve Your Net Promoter Score

Top-performing companies with the highest NPS scores all understand the links between operational, employee and customer insight data, and they monitor and manage this holistically.

Bright has analysed 30 top-performing companies and presents 5 key messages from the research.

Read the full white paper with more insight into how to boost your NPS score at The 2017 Guide to Improving your Contact Centre Net Promoter Score