The Leading Contact Centre Magazine

Articles about Bright

Case Study: Slater Gordon Solutions Motor Improves CSat, NPS and More

284

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When Is It OK to Hang up on a Customer?

12,535

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Case Study: Which? Exceeds Monthly Net Promoter Score Targets

177

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16 Ways to Improve Your Net Promoter Score

19,867

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Case Study: Customer Satisfaction Tool Increases Response Rates

242

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Case Study: Co-op Turns Conversations Into Insights

169

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Top 10 Contact Centre Software and Technology 2018

627

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Sabio Acquires Bright UK

209

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Contact Centre Top Tips to Collectively Transform Our Industry

274

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The Best Questions to Ask on a Contact Centre Survey

11,491

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8 Quick Ideas From the Domestic & General Contact Centre

1,952

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Correlating Quality Assurance and NPS to Drive Shareholder Value

1,482

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What Does Good Customer Service Look Like?

114,956

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How Will GDPR Affect the Call Centre Industry?

12,932

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26 Contact Centre Technology Predictions for 2018

5,211

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The Factors to Consider When Striving to Improve Your Net Promoter Score

356

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How to Calculate… Net Promoter Score

7,558

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21 Practical Techniques to Boost Customer Satisfaction in Six Weeks

3,257

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Case Study: How Medway Council Improved Customer Satisfaction in 4 Months

527

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Is There a Correlation Between Queue Time and Customer Satisfaction Levels?

6,431

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