The Leading Contact Centre Magazine

Articles about Bright

Sabio White Paper - network homes

Case study: Network Homes

77

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Case Study: Slater Gordon Solutions Motor Improves CSat, NPS and More

221

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When Is It OK to Hang up on a Customer?

9,500

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Case Study: Which? Exceeds Monthly Net Promoter Score Targets

168

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16 Ways to Improve Your Net Promoter Score

13,687

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Case Study: Customer Satisfaction Tool Increases Response Rates

165

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Case Study: Co-op Turns Conversations Into Insights

160

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Top 10 Contact Centre Software and Technology 2018

489

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Sabio Acquires Bright UK

194

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Contact Centre Top Tips to Collectively Transform Our Industry

259

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The Best Questions to Ask on a Contact Centre Survey

7,603

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8 Quick Ideas From the Domestic & General Contact Centre

1,807

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Correlating Quality Assurance and NPS to Drive Shareholder Value

1,263

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What Does Good Customer Service Look Like?

111,323

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Photos from the National Insight and Quality Conferences

103

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How Will GDPR Affect the Call Centre Industry?

12,262

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26 Contact Centre Technology Predictions for 2018

4,977

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Had a Bad Day? Not as Bad as Your Customers…

282

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The Factors to Consider When Striving to Improve Your Net Promoter Score

275

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How to Calculate… Net Promoter Score

6,421

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