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Case Study: Slater Gordon Solutions Motor Improves CSat, NPS and More

1,432

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When Is It OK to Hang-Up on a Customer?

21,169

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Case Study: Which? Exceeds Monthly Net Promoter Score Targets

266

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16 Ways to Improve Your Net Promoter Score

33,573

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Case Study: Customer Satisfaction Tool Increases Response Rates

3,786

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Top 10 Contact Centre Software and Technology 2018

972

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The Best Questions to Ask on a Contact Centre Survey

24,604

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8 Quick Ideas From the Domestic & General Contact Centre

2,429

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Correlating Quality Assurance and NPS to Drive Shareholder Value

2,408

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What Does Good Customer Service Look Like?

120,519

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