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Case Study: Slater Gordon Solutions Motor Improves CSat, NPS and More
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When Is It OK to Hang-Up on a Customer?
17,033
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Case Study: Which? Exceeds Monthly Net Promoter Score Targets
230
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16 Ways to Improve Your Net Promoter Score
27,837
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Case Study: Customer Satisfaction Tool Increases Response Rates
3,405
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Top 10 Contact Centre Software and Technology 2018
720
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The Best Questions to Ask on a Contact Centre Survey
21,033
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8 Quick Ideas From the Domestic & General Contact Centre
2,290
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Correlating Quality Assurance and NPS to Drive Shareholder Value
1,866
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What Does Good Customer Service Look Like?
118,304
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How Will GDPR Affect the Call Centre Industry?
13,630
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26 Contact Centre Technology Predictions for 2018
5,434
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The Factors to Consider When Striving to Improve Your Net Promoter Score
459
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How to Calculate… Net Promoter Score
9,136
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21 Practical Techniques to Boost Customer Satisfaction in Six Weeks
3,875
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Is There a Correlation Between Queue Time and Customer Satisfaction Levels?
7,713
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Top 10 Contact Centre Software and Technology 2017 – The Results
906
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11 Ways to Secure More Budget for Your Contact Centre
2,923
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An Introduction to… Contact Centre Analytics
17,974
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Top 10 Contact Centre Software and Technology 2016 – The Results
1,422
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