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Case Study: Slater Gordon Solutions Motor Improves CSat, NPS and More
319
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When Is It OK to Hang up on a Customer?
14,163
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Case Study: Which? Exceeds Monthly Net Promoter Score Targets
187
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16 Ways to Improve Your Net Promoter Score
22,828
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Case Study: Customer Satisfaction Tool Increases Response Rates
495
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Top 10 Contact Centre Software and Technology 2018
692
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The Best Questions to Ask on a Contact Centre Survey
13,622
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8 Quick Ideas From the Domestic & General Contact Centre
2,055
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Correlating Quality Assurance and NPS to Drive Shareholder Value
1,603
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What Does Good Customer Service Look Like?
116,573
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How Will GDPR Affect the Call Centre Industry?
13,204
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26 Contact Centre Technology Predictions for 2018
5,295
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The Factors to Consider When Striving to Improve Your Net Promoter Score
392
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How to Calculate… Net Promoter Score
8,250
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21 Practical Techniques to Boost Customer Satisfaction in Six Weeks
3,451
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Is There a Correlation Between Queue Time and Customer Satisfaction Levels?
6,929
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Top 10 Contact Centre Software and Technology 2017 – The Results
733
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11 Ways to Secure More Budget for Your Contact Centre
2,676
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An Introduction to… Contact Centre Analytics
10,197
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Top 10 Contact Centre Software and Technology 2016 – The Results
1,209
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