The Leading Contact Centre Magazine

Articles about Bright

Sabio White Paper - network homes

Case study: Network Homes

67

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Case Study: Slater Gordon Solutions Motor Improves CSat, NPS and More

177

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When Is It OK to Hang up on a Customer?

7,493

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Case Study: Which? Exceeds Monthly Net Promoter Score Targets

160

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16 Ways to Improve Your Net Promoter Score

10,216

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Case Study: Customer Satisfaction Tool Increases Response Rates

129

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Case Study: Co-op Turns Conversations Into Insights

158

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Top 10 Contact Centre Software and Technology 2018

246

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Sabio Acquires Bright UK

177

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Contact Centre Top Tips to Collectively Transform Our Industry

256

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The Best Questions to Ask on a Contact Centre Survey

6,615

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8 Quick Ideas From the Domestic & General Contact Centre

1,667

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Correlating Quality Assurance and NPS to Drive Shareholder Value

1,113

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What Does Good Customer Service Look Like?

108,606

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Photos from the National Insight and Quality Conferences

104

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How Will GDPR Affect the Call Centre Industry?

11,708

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26 Contact Centre Technology Predictions for 2018

4,859

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Had a Bad Day? Not as Bad as Your Customers…

280

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The Factors to Consider When Striving to Improve Your Net Promoter Score

234

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How to Calculate… Net Promoter Score

5,716

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