Articles - Bright

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When Is It OK to Hang-Up on a Customer?

Improve NPS Score

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16 Ways to Improve Your Net Promoter Score (NPS)

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Top 10 Contact Centre Software and Technology 2018

27,229

The Best Contact Centre Survey Questions to Ask

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8 Quick Ideas From the Domestic & General Contact Centre

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Correlating Quality Assurance and NPS to Drive Shareholder Value

123,140

What Does Good Customer Service Look Like?

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How Will GDPR Affect the Call Centre Industry?

6,244

26 Contact Centre Technology Predictions for 2018

11,571

How to Calculate… Net Promoter Score

4,497

21 Practical Techniques to Boost Customer Satisfaction in Six Weeks

10,155

Is There a Correlation Between Queue Time and Customer Satisfaction Levels?

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Top 10 Contact Centre Software and Technology 2017 – The Results

3,808

11 Ways to Secure More Budget for Your Contact Centre

21,021

An Introduction to… Contact Centre Analytics

2,139

Top 10 Contact Centre Software and Technology 2016 – The Results

11,264

10 Top Tips to Improve Your Quality Scores

2,143

How Do I… Get My Customers to Self-Serve?

6,274

How Do I… Remove Average Handling Time (AHT) as an Agent Target?

3,936

The Best Ways to Handle Customer Feedback

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How Do I.. Capture the Voice of the Customer?

3,734

What to Look for When Buying… A Performance Management Solution

56,127

30 Strategies for Improving Agent Productivity

6,064

How Do I… Achieve Consistency Across Different Channels?