“The Inner Circle Guide to Self-Service” is a major independent analyst report, aimed at providing customer contact professionals with the latest analysis and data around current and future web and telephony self-service issues.
The 140-page report is free to download and contains detailed insight into:
- Smartphones and the mobile customer
- Cross-channel escalation
- Knowledge bases
- IVR & speech recognition
- Automated identity verification
- Proactive outbound service
- Virtual agents, chatbots and AI
- Profitability and suitability of self-service solutions
- The future of self-service.
To download “The Inner Circle Guide to Self-Service” free of charge, please visit www.contactbabel.com/reports.cfm. There are US and UK versions, containing statistics & findings specific to those industries.
Author: Rachael Trickey
Published On: 24th Mar 2017
Read more about - Archived Content, ContactBabel
