The Inner Circle Guide to Self-Service Report

“The Inner Circle Guide to Self-Service” is a major independent analyst report, aimed at providing customer contact professionals with the latest analysis and data around current and future web and telephony self-service issues.

The 140-page report is free to download and contains detailed insight into:

• Smartphones and the mobile customer
• Cross-channel escalation
• Knowledge bases
• IVR & speech recognition
• Automated identity verification
• Proactive outbound service
• Virtual agents, chatbots and AI
• Profitability and suitability of self-service solutions
• The future of self-service.

To download “The Inner Circle Guide to Self-Service” free of charge, please visit www.contactbabel.com/reports.cfm. There are US and UK versions, containing statistics & findings specific to those industries.