Top CX Events and Conferences for 2024 and 2025

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Filed under - Customer Service Strategy,

Customer experience (CX) is a key differentiator for contact centres, but with ever-changing goalposts, the need to continue to evolve and keep up to date with changing trends is critical to staying ahead.

Attending CX events and CX conferences is one way contact centre leadership can keep their knowledge (and businesses) up to date.

There are many CX events and conferences to choose from, but knowing which to attend can be a challenge.

With this in mind, we have put together a list of the biggest CX conferences and events in 2024 and 2025.

Top CX Events and Conferences of 2024 and 2025

Customer Contact Week Europe (CCW Europe)

Date: October 07 – 09, 2024

Location: Amsterdam

CCW Europe can help you deliver outstanding CX in the fast-paced contact centre industry. This conference is attended not only by the industry’s top solution providers, but also by innovative thought leaders.

This conference allows you to network and engage with industry professionals and is attended by hundreds of customer management experts and other industry attendees.

The event itself is spread across three days and contains tailored sessions looking at thought leadership, product demos, interactive discussion groups and networking opportunities.

Find out more about Customer Contact Week Europe (CCW Europe)

ICMI Contact Center Expo & Conference

Date: October 21 – 24, 2024

Location: Orlando

This contact centre conference will provide you with sessions, roundtables and resources covering both the latest industry topics, from chatbots to remote onboarding to metrics, and the insights you seek on essential areas, including WFO and leadership, to ensure you deliver on your business’s strategic goals.

There are also networking opportunities, training and workshops as well as presentations by industry experts.

Find out more about ICMI Contact Center Expo & Conference

Customer Contact West

Date: October 20 – 23, 2024

Location: Arizona

Customer Contact West is a Frost & Sullivan Executive MindXchange.  This interactive event provides real-world examples and insights from speakers on the leading edge of customer service and customer experience innovation.

Find out more about Customer Contact West

Digital Customer Experience Summit

Date: November 05 – 06, 2024

Location: Toronto

The annual Digital Customer Experience Summit is a leading event and each conference delivers fresh ideas within the CX space as well as valuable networking and professional development opportunities.

The summit has speakers across the public and private sectors, and covers the latest technology, consumer behaviour and customer experience trends.

Find out more about Digital Customer Experience Summit

Call and Contact Centre Expo

Date: November 27 – 28, 2024

Location: London

Call & Contact Centre Expo showcases the latest and most effective technologies, strategies and advancements to call and contact centre professionals and those in IT, general management, HR, marketing and operations who are looking to excel in customer engagement.

Discover the latest trends shaping the future of call and contact centres in our unique educational programme with expert seminars and panel debates, live demos of the latest technology, as well as industry-leading companies equipped with the industry’s finest solution-led products and services.

Find out more about Call and Contact Centre Expo

Customer Contact Week Australia and NZ (CCW Australia and New Zealand)

Date: March 04 – 06, 2025

Location: Australia

CCW Australia and New Zealand is returning with the aim to equip contact centre leaders with inspirational insights, industry intelligence, and practical guidance in CX, digital transformation and innovation.

This conference will connect ANZ leaders and deep-dive into the latest use cases, to equip you for a new era of innovation and success in the ever-changing realm of customer contact.

Find out more about Customer Contact Week Australia and NZ (CCW Australia and New Zealand)

STRATÉGIE CLIENTS

Date: April 01 – 03, 2025

Location: Paris

This contact centre conference is attended by thousands of industry professionals with hundreds of exhibitors, and offers keynotes, workshops, and exhibits that allow attendees to learn from industry leaders.

Find out more about STRATÉGIE CLIENTS

Customer Contact East

Date: April 06 – 09, 2025

Location: Florida

Customer Contact East is another Frost & Sullivan Executive MindXchange.  This interactive contact centre event provides real-world examples and insights from speakers on the future of customer care.

Find out more about Customer Contact East

CX Summit EMEA

Date: June 02 – 04, 2025

Location: London

Forrester CX EMEA Forum 2025 will deliver the aligned focus that CX, Marketing, and Digital professionals need, so that customer experiences can soar boldly and companies can thrive.

By attending you will join Forrester analysts, sponsors, industry leaders, and your peers to access the latest research and frameworks, hands-on guidance with insightful breakouts, and showcases of industry best practices with case studies, as well as big ideas delivered during the keynotes.

Find out more about CX EMEA

CX Summit North America

Date: June 23 – 26, 2025

Location: Nashville

CX North America is a Forrester contact centre event focused on scaling the customer experience (CX) function and integrating customer insights across the ecosystem to deliver outcomes.

Over three days, with more than 100 sessions led by over 60 analysts, attendees will learn how CX, digital, and marketing leaders can collaborate to adapt to changing customer and market demands and deliver consistent business value.

Find out more about CX North America

Customer Experience 2025

Date: July 20 – 23, 2025

Location: Orlando

Customer Experience is a Frost & Sullivan Executive MindXchange designed to equip attendees with the tools, insights, and relationships needed to execute their customer experience strategies effectively.

The event focuses on improving customer satisfaction rates, reducing customer churn, and increasing revenue.

Find out more about Customer Experience 2025


So that’s it for our round-up of some of the biggest contact centre CX events. It may not be everything, but it is a great selection of what is available to get you started.

If you aren’t sure if these are the ones for you, or just want to see what else is on offer, then visit our events page.

For more top events to attend, check out these articles:

Author: Robyn Coppell
Reviewed by: Jonty Pearce

Published On: 26th Jul 2024 - Last modified: 30th Jul 2024
Read more about - Customer Service Strategy,

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