Customer experience (CX) is a key differentiator for contact centres, but with ever changing goalposts, the need to continue to evolve and keep up to date with changing trends is critical to staying ahead.
Attending CX events and CX conferences is one way contact centre leadership can keep their knowledge (and businesses) up to date.
There are many CX events and conferences to choose from, but knowing which to attend can be a challenge.
With this in mind, we have put together a list of the biggest CX conferences and events.
Customer Contact Week Europe (CCW Europe)
Date: October 09 – 11, 2023
Location: Amsterdam
CCW Europe can help you deliver outstanding CX in the fast-paced contact centre industry. This conference is attended not only by the industry’s top solution providers, but also by innovative thought leaders.
This conference allows you to network and engage with industry professionals and is attended by hundreds of customer management experts and other industry attendees.
The event itself is spread across three days and contains tailored sessions looking at thought leadership, product demos, interactive discussion groups and networking opportunities.
ICMI Contact Center Expo & Conference
Date: October 16 – 19, 2023
Location: Orlando
This contact centre conference will provide you with sessions, roundtables and resources covering both the latest industry topics, from chatbots to remote onboarding to metrics, and the insights you seek on essential areas, including WFO and leadership, to ensure you deliver on your business’s strategic goals.
There are also networking opportunities, training and workshops as well as presentations by industry experts.
Customer Contact West
Date: October 22 – 25, 2023
Location: California
Customer Contact West is a Frost & Sullivan Executive MindXchange. This interactive event provides real-world examples and insights from speakers on the leading edge of customer service and customer experience innovation.
Digital Customer Experience Summit
Date: November 07 – 08, 2023
Location: Toronto
The annual Digital Customer Experience Summit is a leading event and each conference delivers fresh ideas within the CX space as well as valuable networking and professional development opportunities.
The summit has speakers across the public and private sectors, and covers the latest technology, consumer behaviour and customer experience trends.
Call and Contact Centre Expo
Date: November 29 – 30, 2023
Location: London
Call & Contact Centre Expo showcases the latest and most effective technologies, strategies and advancements to call and contact centre professionals and those in IT, general management, HR, marketing and operations who are looking to excel in customer engagement.
Discover the latest trends shaping the future of call and contact centres in our unique educational programme with expert seminars and panel debates, live demos of the latest technology, as well as industry-leading companies equipped with the industry’s finest solution-led products and services.
Customer Contact Week Australia and NZ (CCW Australia and New Zealand)
Date: February 28 – 01 March, 2024
Location: Australia
CCW Australia and New Zealand is returning with the aim to equip contact centre leaders with inspirational insights, industry intelligence, and practical guidance in CX, digital transformation and innovation.
This conference looks at how to overcome the challenges of talent recruitment, technological integration, and limited resources, and focus on identifying the most impactful moments to deliver excellence and drive customer satisfaction.
STRATÉGIE CLIENTS
Date: March 26 – 28, 2024
Location: Paris
This contact centre conference is attended by thousands of industry professionals with hundreds of exhibitors, and offers keynotes, workshops, and exhibits that allow attendees to learn from industry leaders.
Customer Contact East
Date: April 07 – 10, 2024
Location: Florida
Customer Contact East is another Frost & Sullivan Executive MindXchange. This interactive contact centre event provides real-world examples and insights from speakers on the future of customer care.
Customer Contact Week Las Vegas
Date: June 03 – 06, 2024
Location: Las Vegas
Customer Contact Week Las Vegas is returning in 2024. Spread across three days, this conference offers workshops, breakout sessions and top presentations from key voices in CX.
There is also the opportunity to network and engage with leading industry professionals and thought leaders.
Customer Engagement Transformation Conference
Date: June 12, 2024
Location: London
This conference aims to arm you with all the tools, techniques and insight you need to implement effective and successful long-term customer engagement strategies.
CX North America
Date: June 17 – 20, 2024
Location: Nashville
CX North America is a Forrester event that explains how to scale the CX function and embed customer insights across the ecosystem to deliver outcomes.
In three days, across 100 sessions led by more than 60 analysts, you’ll learn how CX, digital, and marketing leaders can work together to adapt to changing customer and market demands and deliver consistent business value.
CX EMEA
Date: June 25 – 26, 2024
Location: London
Forrester CX EMEA Forum 2024 will deliver the aligned focus that CX, Marketing, and Digital professionals need, so that customer experiences can soar boldly and companies can thrive.
By attending you will join Forrester analysts, sponsors, industry leaders, and your peers to access the latest research and frameworks, hands-on guidance with insightful breakouts, and showcases of industry best practices with case studies, as well as big ideas delivered during the keynotes.
Customer Experience 2024
Date: July 15 – 17, 2024
Location: Nashville
Customer Experience is a Frost & Sullivan Executive MindXchange, that provides the tools, insight and relationships to execute your customer experience strategy, improving customer satisfaction rates, reducing customer churn and increasing revenue.
By attending this event you will learn how to design and deliver your brand promise by investing in digital to improve the customer experience and develop action-oriented CX initiatives.
So that’s it for our round-up of some of the biggest contact centre CX events. It may not be everything, but it is a great selection of what is available to get you started.
If you aren’t sure if these are the ones for you, or just want to see what else is on offer, then visit our events page.
