The Inner Circle Guide to Agentic AI


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Agentic AI takes autonomous actions toward achieving a defined goal. It is the start of an entirely new CX operating model.

Sponsored by Sabio, ContactBabel’s new report “The Inner Circle Guide to Agentic AI” draws on surveys with hundreds of contact centres and thousands of consumers, and provides crucial intelligence that every CX executive should understand, regardless of where you are in your AI journey.

This comprehensive guide helps you to understand your options:
  • What’s new about agentic AI, and what is it best suited for?
  • Key considerations before making decisions
  • How to implement agentic AI successfully and safely.
Download the Guide





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