The Top Contact Centre Events and Conferences of 2024 / 2025

Contact centre events and conferences
5,199
Filed under - Call Centre Management

As the contact centre and BPO industry evolves, staying current with trends and technological advancements is crucial for maintaining a competitive edge.

Attending contact centre conferences and call centre events is an excellent way to stay informed.

To help you plan for 2024, here’s a roundup of the biggest contact centre events and conferences.

CCA Leaders’ Summit Series 2024 – Session 2

Date: June 12, 2024

Location: London

The CCA Leaders’ Summit explores the latest thinking, expertise, and insights in customer service and customer experience (CX) strategies. This one-day event gathers experts, executives, and professionals from various fields who bring extensive experience and knowledge.

The conference offers attendees the opportunity to participate in sessions with keynote speakers, engage in debates, and network with industry professionals.

Find out more about the CCA Leaders’ Summit Series 2024 – Session 2

Customer Engagement Transformation Conference

Date: June 12, 2024

Location: London

The conference aims to provide tools, techniques, and insights for implementing effective long-term customer engagement strategies.

Attendees will have access to world-class speakers discussing trending topics, as well as case studies, roundtables, and networking opportunities with industry experts.

Find out more about the Customer Engagement Transformation Conference

CX North America

Date: June 17 – 20, 2024

Location: Nashville

CX North America is a Forrester contact center event focused on scaling the customer experience (CX) function and integrating customer insights across the ecosystem to deliver outcomes.

Over three days, with more than 100 sessions led by over 60 analysts, attendees will learn how CX, digital, and marketing leaders can collaborate to adapt to changing customer and market demands and deliver consistent business value.

Find out more about CX North America

CCW Asia

Date: July 16 – 19, 2024

Location: Singapore

CCW Asia is the region’s leading customer contact event, bringing together customer service and operations professionals to transform customer contact through generative AI, smart automation, and connected agents.

Find out more about CCW Asia

Customer Experience 2024

Date: July 15-17, 2024

Location: Nashville

Customer Experience is a Frost & Sullivan Executive MindXchange designed to equip attendees with the tools, insights, and relationships needed to execute their customer experience strategies effectively.

The event focuses on improving customer satisfaction rates, reducing customer churn, and increasing revenue.

Find out more about Customer Experience 2024

Contact.io Conference

Date: August 28 – 30, 2024

Location: Denver

Part of the Lead Generation World conference family, Contact.io offers attendees an immersive experience focused on education and networking centered around text, messaging, and calls.

Drawing hundreds of industry professionals each year, this conference provides an opportunity for call center executives, entrepreneurs, marketers, and technology leaders from sectors such as telephony, professional services, healthcare, and financial services to connect and collaborate.

Find out more about the Contact.io Conference

CCA Leaders’ Summit Series 2024 – Session 3

Date: September 17, 2024

Location: Manchester

The CCA Leaders’ Summit focuses on exploring the latest thinking, expertise, and insights in customer service and customer experience (CX) strategies.

This one-day summit gathers experts, executives, and professionals from diverse fields who bring a wealth of experience and knowledge.

Attendees of this conference have the opportunity to attend sessions featuring keynote speakers, participate in debates, and network with industry professionals.

Find out more about the CCA Leaders’ Summit Series 2024 – Session 3

Customer Contact Week Europe (CCW Europe)

Date: October 07 – 09, 2024

Location: Amsterdam

CCW Europe is a conference aimed at empowering attendees to deliver outstanding customer experience (CX) within the dynamic contact centre industry. This event attracts not only solution providers but also innovative thought leaders.

Spanning three days, CCW Europe features tailored sessions focused on thought leadership, product demonstrations, interactive discussion groups, and extensive networking opportunities.

Find out more about Customer Contact Week Europe (CCW Europe)

ICMI Contact Center Expo & Conference

Date: October 21 – 24, 2024

Location: Orlando

This contact centre conference offers a comprehensive program including sessions, roundtables, and resources that address the latest industry topics such as chatbots, remote onboarding, and metrics.

It also provides essential insights into areas like Workforce Optimization (WFO) and leadership to help businesses achieve their strategic goals.

Attendees can take advantage of networking opportunities, training workshops, and presentations by industry experts throughout the event.

Find out more about ICMI Contact Center Expo & Conference

Customer Contact West

Date: October 20 – 23, 2024

Location: Arizona

Customer Contact West, a Frost & Sullivan Executive MindXchange, is an interactive contact centre event that offers real-world examples and insights from speakers at the forefront of customer service and customer experience innovation.

Attendees can expect networking opportunities with industry professionals and top-level executives.

This event provides valuable information on enhancing strategies to stay ahead of competition and navigating rapid technological advancements.

Find out more about Customer Contact West

Digital Customer Experience Summit

Date: November 05 – 06, 2024

Location: Toronto

The annual Digital Customer Experience Summit is an event renowned for its fresh insights in the CX realm, alongside offering valuable networking and professional development opportunities.

Featuring speakers from diverse sectors, both public and private, the summit explores the latest advancements in technology, consumer behaviour, and trends shaping customer experiences.

Find out more about Digital Customer Experience Summit

Call and Contact Centre Expo

Date: November 27 – 28, 2024

Location: London

Call & Contact Centre Expo is an event that presents the latest and most effective technologies, strategies, and advancements to professionals in call and contact centres, as well as IT, general management, HR, marketing, and operations.

Attendees can explore the future of call and contact centres through a unique educational program featuring expert seminars, panel debates, live technology demos, and presentations by industry-leading companies offering solution-led products and services.

Find out more about Call and Contact Centre Expo

Future of Customer Contact Conference

Date: February 06, 2025

Location: London

Taking place over one day, this conference includes roundtable sessions, real-life case studies, exclusive presentations, 1-2-1 meetings, and extensive networking opportunities with hundreds of attendees.

With a diverse range of industry professionals attending and presenting, this conference is ideal for those seeking to shape their future customer contact strategy.

Find out more about the Future of Customer Contact Conference

CCW Conference & Trade Show

Date: February 24 – 27, 2025

Location: Berlin

CCW is one of Europe’s largest congress trade fairs dedicated to innovative customer dialogue, offering hundreds of professional speakers, extensive networking opportunities, and access to both the congress and the trade fair.

At CCW, attendees can engage with leading-edge technology, influential thought leaders, and seasoned practitioners, making it a pivotal event for industry professionals.

Find out more about the CCW Conference & Trade Show

Customer Contact Week Australia and NZ (CCW Australia and New Zealand)

Date: March 04 – 06, 2025

Location: Australia

CCW Australia and New Zealand returns with a focus on equipping contact center leaders with inspirational insights, industry intelligence, and practical guidance in CX, digital transformation, and innovation.

Under the theme “Celebrate a Decade of Excellence and Transformation: Getting Set for the Next Decade,” this year’s event encourages reflection on ten years of achievements while preparing for the exciting future in the evolving realm of customer contact.

Find out more about Customer Contact Week Australia and NZ (CCW Australia and New Zealand)

Contact Centre and Customer Services Summit

Date: April 2025

Location: London

The Contact Centre & Customer Services Summit provides a collaborative platform for industry professionals and providers of cutting-edge products and services in contact center and customer service sectors.

This two-day event aims to facilitate connections between innovative solution providers and industry professionals through one-to-one meetings, fostering business relationships and knowledge exchange.

Find out more about the Contact Centre and Customer Services Summit

STRATÉGIE CLIENTS

Date: April 01 – 03, 2025

Location: Paris

This contact center conference attracts thousands of industry professionals and features hundreds of exhibitors. Attendees have access to keynotes, workshops, and exhibits, providing valuable opportunities to learn from industry leaders.

Find out more about STRATÉGIE CLIENTS

Customer Contact East

Date: April 06 – 09, 2025

Location: Florida

Customer Contact East, a Frost & Sullivan Executive MindXchange, is an interactive contact centre event offering real-world examples and insights from speakers on the future of customer care.

The event focuses on topics such as employee engagement, digitalization, preparing for the future, and the importance of quantitative and anecdotal data in gaining leadership buy-in for forward plans.

Find out more about Customer Contact East

Call & Contact Centre Expo US

Date: April 16 – 17, 2025

Location: Las Vegas

The Call & Contact Center Expo US stands as the premier event for customer engagement and business intelligence, featuring over a hundred speakers and attracting thousands of attendees.

Attendees have the opportunity to learn from leading businesses and innovators who are shaping the customer engagement market through a lineup of keynote seminars.

Gain valuable insights into the industry’s future as experts share their knowledge, successes, and lessons learned.

Find out more about Call & Contact Centre Expo US

SWPP Annual Conference

Date: April 22 – 24, 2025

Location: Nashville

The Society of Workforce Planning Professionals (SWPP) Annual Conference is primarily tailored for planning professionals, though it welcomes attendees from all backgrounds.

Focused on workforce management in contact centres, this event offers numerous breakout sessions and ample networking opportunities designed to enhance professional development and collaboration.

Find out more about the SWPP Annual Conference

Customer Contact Week Las Vegas

Date: 2025

Location: Las Vegas

Customer Contact Week Las Vegas is set to return in 2025, spanning three days with a rich program including workshops, breakout sessions, and presentations by prominent voices in customer experience (CX).

Attendees can also take advantage of networking opportunities to connect with leading industry professionals and thought leaders.

Find out more about Customer Contact Week Las Vegas


So that’s it for our round-up of some of the biggest contact centre events and conferences. It may not be everything, but it is a great selection of what is available to get you started.

We have also put together a list of the Top CX Events and Conferences, which you should check out.

If you aren’t sure if these are the ones for you, or just want to see what else is on offer, then visit our events page.

Author: Robyn Coppell
Reviewed by: Jonty Pearce

Published On: 2nd May 2024 - Last modified: 23rd Jul 2024
Read more about - Call Centre Management

Follow Us on LinkedIn

Recommended Articles

Conversational AI Events and Conferences
Top Conversational AI Conferences and Events for 2024 / 2025
Event and conferences cx on blurred background
Top CX Events and Conferences of 2024 / 2025
The Top 10 Contact Centre Expos
Best Respected Awards - The Results