The Top Contact Centre Events and Conferences of 2023 & 2024

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Filed under - Call Centre Management

As the contact centre industry continues to evolve, keeping up to date with changing trends and technological developments is critical for staying ahead of the competition.

This is why one great way to keep your knowledge up to date is by attending conferences and events that focus on the contact centre industry.

To help, we have put together a list of the biggest contact centre events and conferences to set you up for 2024. Conference

Date: August 30 – 01 September, 2023

Location: Denver

Part of the Lead Generation World conference family, allows attendees to experience education and networking revolving around text, messaging, and calls.

Attracting hundreds of industry professionals annually, this conference gives you the opportunity to join call centre executives, entrepreneurs, marketers, and technology leaders spanning a variety of sectors including telephony, professional services, healthcare, and financial services.

CCA Leaders’ Summit

Date: September 13, 2023

Location: Manchester

The CCA Leaders’ Summit looks at the latest thinking, expertise and insights in customer service and CX strategies. The one-day Summit brings together experts, executives and professionals from diverse fields who have a wealth of experience and knowledge.

This conference gives you the opportunity to attend sessions with keynote speakers, join in debates, and network with industry professionals.

The UK National Contact Centre Conference

Date: September 26, 2023

Location: London

The CCMA’s UK National Contact Centre Conference is aimed at industry professionals who run contact centre operations. The event itself provides presentations focused on what’s happening in the industry as well as networking opportunities with senior leaders and industry colleagues.

Customer Contact Week Europe (CCW Europe)

Date: October 09 – 11, 2023

Location: Amsterdam

CCW Europe can help you deliver outstanding CX in the fast-paced contact centre industry. This conference is attended not only by the industry’s top solution providers, but also innovative thought leaders.

The event itself is spread across three days and contains tailored sessions looking at thought leadership, product demos, interactive discussion groups and networking opportunities.

ICMI Contact Center Expo & Conference

Date: October 16 – 19, 2023

Location: Orlando

This contact centre conference features sessions, roundtables and resources covering both the latest industry topics, from chatbots to remote onboarding to metrics, and the insights you seek on essential areas, including WFO and leadership, to ensure you deliver on your business’s strategic goals.

There are also networking opportunities, training and workshops as well as presentations by industry experts.

Customer Contact West

Date: October 22 – 25, 2023

Location: California

Customer Contact West is a Frost & Sullivan Executive MindXchange. This interactive contact centre event provides real-world examples and insights from speakers on the leading edge of customer service and customer experience innovation.

With networking opportunities with industry professional and top-level executives, attending will open you up to information on how to improve your strategy and stay ahead of the competition, as well as guidance on how to keep pace with rapid technology changes.

Digital Customer Experience Summit

Date: November 07 – 08, 2023

Location: Toronto

If you are looking for insights to optimize your digital customer experience strategy then this may be the contact centre event for you.

The annual Digital Customer Experience Summit is a leading event and each conference delivers fresh ideas within the CX space as well as valuable networking and professional development opportunities.

The summit has speakers across the public and private sectors, and covers the latest technology, consumer behaviour and customer experience trends.

Call and Contact Centre Expo

Date: November 29 – 30, 2023

Location: London

Call & Contact Centre Expo showcases the latest and most effective technologies, strategies and advancements to call and contact centre professionals and those in IT, general management, HR, marketing and operations who are looking to excel in customer engagement.

Discover the latest trends shaping the future of call and contact centres in our unique educational programme with expert seminars and panel debates, live demos of the latest technology, as well as industry-leading companies equipped with the industry’s finest solution-led products and services.

Future of Customer Contact Conference

Date: February 08, 2024

Location: London

This contact centre conference has researched industry pain points, as well as which organizations are excelling, in order to craft a day filled with content.

This one-day event encompasses roundtable sessions, real-life case studies, exclusive presentations, 1-2-1 meetings and the opportunity to network amongst hundreds of attendees.

With a variety of industry professionals attending as well as presenting, this contact centre event is for those looking to craft their future customer contact strategy.

CCW Conference & Trade Show

Date: February 26 – 29, 2024

Location: Berlin

CCW is Europe’s largest congress trade fair for innovative customer dialogue, and this event has hundreds of professional speakers, hours of networking, and attendees have access to both the congress and the trade fair.

The CCW congress trade fair brings together technology, important thought leaders and experienced practitioners for you – live in Berlin and digitally worldwide.

Customer Contact Week Australia and NZ (CCW Australia and New Zealand)

Date: February 28 – 01 March, 2024

Location: Australia

CCW Australia and New Zealand is returning with the aim to equip contact centre leaders with inspirational insights, industry intelligence, practical guidance in CX, digital transformation and innovation.

This contact centre conference looks at how to overcome the challenges of talent recruitment, technological integration, and limited resources, and focus on identifying the most impactful moments to deliver excellence and drive customer satisfaction.

SWPP Annual Conference

Date: March 04, 2024

Location: Nashville

The Society of Workforce Planning Professionals (SWPP) Annual Conference is an event largely aimed at planning professionals, but anyone can attend.

This conference has WFM sessions, networking opportunities, and workshops where attendees will learn about industry trends, hot topics, and challenges as well as the latest technology.


Date: March 26 – 28, 2024

Location: Paris

This contact centre conference is attended by thousands of industry professionals with hundreds of exhibitors, and offers keynotes, workshops, and exhibits that allow attendees to learn from industry leaders.

Customer Contact East

Date: April 07 – 10, 2024

Location: Florida

Customer Contact East is another Frost & Sullivan Executive MindXchange. This interactive contact centre event provides real-world examples and insights from speakers on the future of customer care.

This contact centre event will look at employee engagement, digitalization, preparing for the future, and how quantitative and anecdotal data is key to achieving leadership buy-in to your forward plans.

Customer Strategy & Planning Conference

Date: April 23, 2024

Location: Manchester

This conference by The Forum is designed for Planning, Insight and Quality & Customer Experience Professionals.

There are professional speakers, discussions, and presentations that will cover a variety of new ideas and techniques, as well as opportunities for attendees to network with their peers.

Call & Contact Centre Expo US

Date: April 24 – 25, 2024

Location: Las Vegas

The Call & Contact Center Expo US is the leading customer engagement and business intelligence event, and has had over a hundred speakers and thousands of attendees.

Contact Centre and Customer Services Summit

Date: April 29 – 30, 2024

Location: London

The Contact Centre & Customer Services Summit is an opportunity for collaboration between those working in the industry and those who provide the latest products and services to contact centre and customer service professionals.

This two-day event is designed to bring together innovative and competitive solution providers with industry professionals, to build business relationships through one-to-one meetings.

Customer Contact Week Las Vegas

Date: June 03 – 06, 2024

Location: Las Vegas

Customer Contact Week Las Vegas is returning in 2024.  Spread across three days, this conference offers workshops, breakout sessions and top presentations from key voices in CX.

There is also the opportunity to network and engage with leading industry professionals and thought leaders.

Customer Engagement Transformation Conference

Date: June 12, 2024

Location: London

If your organization is realizing the business benefits that accrue when it works to transform and evolve its customer engagement strategies to keep pace and engage more closely with its customers, then this could the contact centre conference for you.

If you go to this event you will be joined by hundreds of attendees, where you will have access to world-class speakers delivering exclusive content surrounding trending topics, as well as case studies, roundtables, and networking opportunities with industry experts

This conference aims to arm you with all the tools, techniques and insight you need to implement effective and successful long-term customer engagement strategies.

CX North America

Date: June 17 – 20, 2024

Location: Nashville

CX North America is a Forrester contact centre event that explains how to scale the CX function and embed customer insights across the ecosystem to deliver outcomes.

In three days, across 100 sessions led by more than 60 analysts, you’ll hear how CX, digital, and marketing leaders can work together to adapt to changing customer and market demands and deliver consistent business value.

CCW Asia

Date: July 16 – 19, 2024

Location: Singapore

CCW Asia is the region’s leading customer contact event, bringing together customer service and operations professionals to transform customer contact through Generative AI, Smart Automation and Connected Agents.

Customer Experience 2024

Date: July 15-17, 2024

Location: Nashville

Customer Experience is a Frost & Sullivan Executive MindXchange that provides the tools, insight and relationships to execute your customer experience strategy; improving customer satisfaction rates, reducing customer churn and increasing revenue.

So that’s it for our round-up of some of the biggest contact centre events and conferences. It may not be everything, but it is a great selection of what is available to get you started.

If you aren’t sure if these are the ones for you, or just want to see what else is on offer, then visit our events page.

Published On: 30th Aug 2023 - Last modified: 8th Sep 2023
Read more about - Call Centre Management

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