The Top Contact Centre Events and Conferences for 2024 and 2025 Related Articles Top Conversational AI Conferences and Events for 2024 / 2025 Top CX Events and Conferences for 2024 and 2025 The Top Contact Centre Events and Conferences in Europe for 2024 The Top 10 Contact Centre Expos © PowerUp - Shutterstock - 350917211 5,271 Filed under - Call Centre Management As the contact centre and BPO industry evolves, staying current with trends and technological advancements is crucial for maintaining a competitive edge. Attending contact centre conferences and call centre events is an excellent way to stay informed. To help you plan for 2024 and 2025, here’s a roundup of the biggest contact centre events and conferences. Top Contact Centre Events and Conferences for 2024 and 2025 Contact.io Conference Date: August 28 – 30, 2024 Location: Denver Part of the Lead Generation World conference family, Contact.io offers attendees an immersive experience focused on education and networking centered around text, messaging, and calls. Drawing hundreds of industry professionals each year, this conference provides an opportunity for call center executives, entrepreneurs, marketers, and technology leaders from sectors such as telephony, professional services, healthcare, and financial services to connect and collaborate. Find out more about the Contact.io Conference CCA Leaders’ Summit Series 2024 – Session 3 Date: September 17, 2024 Location: Manchester The CCA Leaders’ Summit focuses on exploring the latest thinking, expertise, and insights in customer service and customer experience (CX) strategies. This one-day summit gathers experts, executives, and professionals from diverse fields who bring a wealth of experience and knowledge. Attendees of this conference have the opportunity to attend sessions featuring keynote speakers, participate in debates, and network with industry professionals. Find out more about the CCA Leaders’ Summit Series 2024 – Session 3 Customer Contact Week Europe (CCW Europe) Date: October 07 – 09, 2024 Location: Amsterdam CCW Europe is a conference aimed at empowering attendees to deliver outstanding customer experience (CX) within the dynamic contact centre industry. This event attracts not only solution providers but also innovative thought leaders. Spanning three days, CCW Europe features tailored sessions focused on thought leadership, product demonstrations, interactive discussion groups, and extensive networking opportunities. Find out more about Customer Contact Week Europe (CCW Europe) ICMI Contact Center Expo & Conference Date: October 21 – 24, 2024 Location: Orlando This contact centre conference offers a comprehensive program including sessions, roundtables, and resources that address the latest industry topics such as chatbots, remote onboarding, and metrics. It also provides essential insights into areas like Workforce Optimization (WFO) and leadership to help businesses achieve their strategic goals. Attendees can take advantage of networking opportunities, training workshops, and presentations by industry experts throughout the event. Find out more about ICMI Contact Center Expo & Conference Customer Contact West Date: October 20 – 23, 2024 Location: Arizona Customer Contact West, a Frost & Sullivan Executive MindXchange, is an interactive contact centre event that offers real-world examples and insights from speakers at the forefront of customer service and customer experience innovation. Attendees can expect networking opportunities with industry professionals and top-level executives. This event provides valuable information on enhancing strategies to stay ahead of competition and navigating rapid technological advancements. Find out more about Customer Contact West ICMI Contact Center Expo Date: October 21 – 24, 2024 Location: Orlando ICMI’s Contact Center Expo offers call centre professionals sessions, training, workshops, and resources on implementing AI, managing hybrid workforces, upgrading systems, and addressing operational issues like workforce management and customer retention. The event aims to equip attendees with tools to achieve their business’s strategic goals amidst industry changes. Find out more about ICMI Contact Center Expo Digital Customer Experience Summit Date: November 05 – 06, 2024 Location: Toronto The annual Digital Customer Experience Summit is an event renowned for its fresh insights in the CX realm, alongside offering valuable networking and professional development opportunities. Featuring speakers from diverse sectors, both public and private, the summit explores the latest advancements in technology, consumer behaviour, and trends shaping customer experiences. Find out more about Digital Customer Experience Summit Call and Contact Centre Expo Date: November 27 – 28, 2024 Location: London Call & Contact Centre Expo is an event that presents the latest and most effective technologies, strategies, and advancements to professionals in call and contact centres, as well as IT, general management, HR, marketing, and operations. Attendees can explore the future of call and contact centres through a unique educational program featuring expert seminars, panel debates, live technology demos, and presentations by industry-leading companies offering solution-led products and services. Find out more about Call and Contact Centre Expo Future of Customer Contact Conference Date: February 06, 2025 Location: London Taking place over one day, this conference includes roundtable sessions, real-life case studies, exclusive presentations, 1-2-1 meetings, and extensive networking opportunities with hundreds of attendees. With a diverse range of industry professionals attending and presenting, this conference is ideal for those seeking to shape their future customer contact strategy. Find out more about the Future of Customer Contact Conference CCW Conference & Trade Show Date: February 24 – 27, 2025 Location: Berlin CCW is one of Europe’s largest congress trade fairs dedicated to innovative customer dialogue, offering hundreds of professional speakers, extensive networking opportunities, and access to both the congress and the trade fair. At CCW, attendees can engage with leading-edge technology, influential thought leaders, and seasoned practitioners, making it a pivotal event for industry professionals. Find out more about the CCW Conference & Trade Show Customer Contact Week Australia and NZ (CCW Australia and New Zealand) Date: March 04 – 06, 2025 Location: Australia CCW Australia and New Zealand returns with a focus on equipping contact center leaders with inspirational insights, industry intelligence, and practical guidance in CX, digital transformation, and innovation. Under the theme “Celebrate a Decade of Excellence and Transformation: Getting Set for the Next Decade,” this year’s event encourages reflection on ten years of achievements while preparing for the exciting future in the evolving realm of customer contact. Find out more about Customer Contact Week Australia and NZ (CCW Australia and New Zealand) STRATÉGIE CLIENTS Date: April 01 – 03, 2025 Location: Paris This contact center conference attracts thousands of industry professionals and features hundreds of exhibitors. Attendees have access to keynotes, workshops, and exhibits, providing valuable opportunities to learn from industry leaders. Find out more about STRATÉGIE CLIENTS Contact Centre and Customer Services Summit Date: April 28 – 29, 2025 Location: London The Contact Centre & Customer Services Summit provides a collaborative platform for industry professionals and providers of cutting-edge products and services in contact center and customer service sectors. This two-day event aims to facilitate connections between innovative solution providers and industry professionals through one-to-one meetings, fostering business relationships and knowledge exchange. Find out more about the Contact Centre and Customer Services Summit Customer Contact East Date: April 06 – 09, 2025 Location: Florida Customer Contact East, a Frost & Sullivan Executive MindXchange, is an interactive contact centre event offering real-world examples and insights from speakers on the future of customer care. The event focuses on topics such as employee engagement, digitalization, preparing for the future, and the importance of quantitative and anecdotal data in gaining leadership buy-in for forward plans. Find out more about Customer Contact East Call & Contact Centre Expo US Date: April 16 – 17, 2025 Location: Las Vegas The Call & Contact Center Expo US stands as the premier event for customer engagement and business intelligence, featuring over a hundred speakers and attracting thousands of attendees. Attendees have the opportunity to learn from leading businesses and innovators who are shaping the customer engagement market through a lineup of keynote seminars. Gain valuable insights into the industry’s future as experts share their knowledge, successes, and lessons learned. Find out more about Call & Contact Centre Expo US SWPP Annual Conference Date: April 22 – 24, 2025 Location: Nashville The Society of Workforce Planning Professionals (SWPP) Annual Conference is primarily tailored for planning professionals, though it welcomes attendees from all backgrounds. Focused on workforce management in contact centres, this event offers numerous breakout sessions and ample networking opportunities designed to enhance professional development and collaboration. Find out more about the SWPP Annual Conference CX Summit North America Date: June 23 – 26, 2025 Location: Nashville CX North America is a Forrester contact center event focused on scaling the customer experience (CX) function and integrating customer insights across the ecosystem to deliver outcomes. Over three days, with more than 100 sessions led by over 60 analysts, attendees will learn how CX, digital, and marketing leaders can collaborate to adapt to changing customer and market demands and deliver consistent business value. Find out more about CX North America Customer Experience 2025 Date: July 20 – 23, 2025 Location: Orlando Customer Experience is a Frost & Sullivan Executive MindXchange designed to equip attendees with the tools, insights, and relationships needed to execute their customer experience strategies effectively. The event focuses on improving customer satisfaction rates, reducing customer churn, and increasing revenue. Find out more about Customer Experience 2025 Customer Contact Week Las Vegas Date: 2025 Location: Las Vegas Customer Contact Week Las Vegas is set to return in 2025, spanning three days with a rich program including workshops, breakout sessions, and presentations by prominent voices in customer experience (CX). Attendees can also take advantage of networking opportunities to connect with leading industry professionals and thought leaders. Find out more about Customer Contact Week Las Vegas So that’s it for our round-up of some of the biggest contact centre events and conferences. It may not be everything, but it is a great selection of what is available to get you started. If you aren’t sure if these are the ones for you, or just want to see what else is on offer, then visit our events page. For more top events to attend check out these articles: Top CX Events and Conferences Top Conversational AI Conferences and Events Author: Robyn Coppell Reviewed by: Jonty Pearce Published On: 26th Jul 2024 Read more about - Call Centre Management Recommended Articles Top Conversational AI Conferences and Events for 2024 / 2025 Top CX Events and Conferences for 2024 and 2025 The Top Contact Centre Events and Conferences in Europe for 2024 The Top 10 Contact Centre Expos Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. 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