This year’s conference will focus on what the industry may look like in 2020 and beyond.
THE DATE: 4th November 2014
THE LOCATION: British Library in London
THE DETAILS:
As the CCMA is celebrating its 20th anniversary in 2014, this year’s conference will focus on:
- Our customers in 2020 – keynote from the CEO at Ipsos MORI
- Generation Y – face to face with the future
- Agent 2020 – exploring the role of the advisor of the future
- Technology 2020 – it’s all on its way to a desktop near you
- The UK’s BEST place to work – case study from the Iceland Food Group team
- Innovation – have you tried something new recently?
- Home sweet homeworking – case study from Enterprise Rent a Car
- Looking to the future – a view from six key players from our industry
THE ORGANISERS: Call Centre Management Association (CCMA)
THE WEBLINK: http://www.ccma.org.uk/event/uk-national-contact-centre-conference-london/
Author: Megan Jones
Published On: 1st Sep 2014 - Last modified: 30th Jul 2015
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