Using Intelligent Assistance & Bots to Transform Self-Service – July 2017

THE DATE: 11 July 2017

THE LOCATION: Blue Fin Venue, South Bank, London

THE DESCRIPTION: Next-generation intelligent assistance now promises to transform customer uptake of self service. Early adopters have already succeeded in transitioning live assistance into AI-enabled engagement – anything between 15% and 50% of their inbound volumes depending on sector.

This dramatically changes the cost-to-serve model that most service organisations operate. And it also meets customer expectations for low effort, always on, personalised service.

But this is not just a customer service opportunity. Any sales, marketing or customer success workflow can have IA engagement woven in. It’s an upgraded capability across the customer lifecycle.

Overview Agenda

  • Understanding the Intelligent Assistance market and its key vendors
  • What is happening at a technology level to cause this step change
  • Why Intelligent Assistants are a self-service game changer
  • The use cases in Sales, Marketing & Service
  • Brands with successful deployments and ROIs
  • Design principles for successful customer uptake

The Cost: £595 – Early bird pricing and group discounts are available. Money back guarantee. Please enquire if you prefer an on-site version.

THE ORGANISERS: Brainfood Consulting



Published On: 16th Jun 2017 - Last modified: 20th Jun 2017
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