Recorded Webinar: 10 Predictions for 2019 Related Articles Recorded Webinar: 10 Predictions for 2016 Recorded Webinar: 10 Predictions for 2018 Forecasting Contact Volumes Based on Sales Predictions 19 Predictions for the Future of the Contact Centre 999 Filed under - Recorded Call Centre and Customer Experience Webinars, Martin Hill-Wilson, Vonage In this webinar, we look at what is likely to happen in 2019 and beyond. Our experts look into the future and make their predictions. Topics Discussed What is likely to happen to contact centres Predictions for the future What will be the channel mix in the future? Latest trends in customer service Motivating and inspiring a future workforce Factors that you hadn’t thought about The latest innovations in technology Top tips from the audience Panellists Martin Hill-Wilson Brainfood Extra Phil Davitt Vonage Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Vonage Author: Rachael Trickey Published On: 4th Jan 2019 - Last modified: 18th Mar 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Martin Hill-Wilson, Vonage Recommended Articles Recorded Webinar: 10 Predictions for 2016 Recorded Webinar: 10 Predictions for 2018 Forecasting Contact Volumes Based on Sales Predictions 19 Predictions for the Future of the Contact Centre Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter