Recorded Webinar: 10 Predictions for 2019


In this webinar, we look at what is likely to happen in 2019 and beyond. Our experts look into the future and make their predictions.

Topics Discussed

  • What is likely to happen to contact centres
  • Predictions for the future
  • What will be the channel mix in the future?
  • Latest trends in customer service
  • Motivating and inspiring a future workforce
  • Factors that you hadn’t thought about
  • The latest innovations in technology
  • Top tips from the audience


Martin Hill-Wilson - Headshot
Martin Hill-Wilson
Brainfood Extra

Phil Davitt - Headshot
Phil Davitt

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Author: Rachael Trickey

Published On: 4th Jan 2019 - Last modified: 18th Mar 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

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