Recorded Webinar: 10 Predictions for 2019

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In this webinar, we looked at what is likely to happen in 2019 and beyond. Our expert panellists looked into the future and made their predictions.

Agenda

• Introductions – Jonty Pearce, Call Centre Helper
• Martin Hill-Wilson, Brainfood Extra and Phil Davitt NewVoiceMedia

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Topics to be discussed

• What is likely to happen to contact centres
• Predictions for the future
• What will be the channel mix in the future?
• Latest trends in customer service
• Motivating and inspiring a future workforce
• Factors that you hadn’t thought about
• The latest innovations in technology
• Top tips from the audience
• Winning tip – “The number of businesses operating 24/ 7 365 will increase over next couple of years, not just self serve access” thanks to Andrea16

Original Webinar date: Janaury 2019

This webinar was brought to you by Call Centre Helper and is sponsored by NewVoiceMedia.

Click here to view the replay.