Webinar: 10 Predictions for 2019


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Webinar Date - Thursday 10th January 2019 at 14:00pm UK time

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In this webinar, we look at what is likely to happen in 2019 and beyond. Our expert panellists look into the future and make their predictions.

And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.

Panellists

Martin Hill-Wilson- Headshot
Martin Hill-Wilson
Brainfood Extra
Chris Haggis- Headshot
Chris Haggis
NewVoiceMedia
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

Topics to be discussed

  • What is likely to happen to contact centres
  • Predictions for the future
  • What will be the channel mix in the future?
  • Latest trends in customer service
  • Motivating and inspiring a future workforce
  • Factors that you hadn't thought about
  • The latest innovations in technology
  • Top tips from the audience
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This webinar is brought to you by Call Centre Helper and is sponsored by NewVoiceMedia.

You won't want to miss this exciting webinar.

Click here to register


This webinar is held at 14:00pm UK time, 15:00pm in Paris, 16:00pm in South Africa and 9:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.


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