In this webinar, we looked at what is likely to happen in 2019 and beyond. Our expert panellists looked into the future and made their predictions.
- Introductions – Jonty Pearce, Call Centre Helper
- Martin Hill-Wilson, Brainfood Extra and Phil Davitt NewVoiceMedia
Topics to be discussed
- What is likely to happen to contact centres
- Predictions for the future
- What will be the channel mix in the future?
- Latest trends in customer service
- Motivating and inspiring a future workforce
- Factors that you hadn’t thought about
- The latest innovations in technology
- Top tips from the audience
- Winning tip – “The number of businesses operating 24/ 7 365 will increase over next couple of years, not just self serve access” thanks to Andrea16
Original Webinar date: Janaury 2019
Click here to view the replay.