Recorded Webinar: 10 Predictions for 2019

In this webinar, we look at what is likely to happen in 2019 and beyond. Our experts look into the future and make their predictions.

Topics Discussed

  • What is likely to happen to contact centres
  • Predictions for the future
  • What will be the channel mix in the future?
  • Latest trends in customer service
  • Motivating and inspiring a future workforce
  • Factors that you hadn't thought about
  • The latest innovations in technology
  • Top tips from the audience


Martin Hill-Wilson- Headshot
Martin Hill-Wilson
Brainfood Extra
Phil Davitt- Headshot
Phil Davitt
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

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This webinar was brought to you by Call Centre Helper and is sponsored by Vonage

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