Topics Discussed
- What is likely to happen to contact centres
- Predictions for the future
- What will be the channel mix in the future?
- Latest trends in customer service
- Motivating and inspiring a future workforce
- Factors that you hadn't thought about
- The latest innovations in technology
- Top tips from the audience
Panellists
Martin Hill-Wilson
Brainfood Extra
Phil Davitt
Vonage
Jonty Pearce
Call Centre Helper
