Recorded Webinar: 10 Predictions for 2019

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In this webinar, we looked at what is likely to happen in 2019 and beyond. Our expert panellists looked into the future and made their predictions.


  • Introductions – Jonty Pearce, Call Centre Helper
  • Martin Hill-Wilson, Brainfood Extra and Phil Davitt NewVoiceMedia
Webinar Slides: 10 predictions for 2019 by Martin Hill Wilson and Phil Davitt

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Topics to be discussed

  • What is likely to happen to contact centres
  • Predictions for the future
  • What will be the channel mix in the future?
  • Latest trends in customer service
  • Motivating and inspiring a future workforce
  • Factors that you hadn’t thought about
  • The latest innovations in technology
  • Top tips from the audience
  • Winning tip – “The number of businesses operating 24/ 7 365 will increase over next couple of years, not just self serve access” thanks to Andrea16

Original Webinar date: Janaury 2019

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This webinar was brought to you by Call Centre Helper and is sponsored by NewVoiceMedia.

Click here to view the replay.

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