Webinar: 10 Predictions for 2020

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Webinar Date - Thursday 9th January 2020 at 14:00pm UK time

Click here to register

Do you want your contact centre to stay ahead of the game? Do you want your contact centre to be proactive instead of reactive? Of course you do!

In this webinar, we predict how key industry trends will rise and fall over the coming year, helping you to gauge how you can best invest your time and effort in 2020.

And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.


Martin Hill-Wilson- Headshot
Martin Hill-Wilson
Brainfood Extra
Phil Davitt- Headshot
Phil Davitt
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

Topics to be discussed

  • The latest contact centre trends
  • What’s falling by the wayside?
  • The future of key channels
  • New ways to inspire a young workforce
  • Rethinking key metrics
  • New-age contact centre problems
  • Technology innovations that may transform your job
  • Top tips from the audience

Speaker Biographies

Martin Hill-Wilson | Brainfood Extra

Mentoring organisations in Emotive CX for Customer Interaction. Also provide CS & CX keynotes. I'm an experience conference chair - Customer Engagement, CXustomer Service, Contact Centres, Marketing, CX, AI and interaction technology.

Connect with Martin on Social Media: Linkedin | Twitter

Phil Davitt | NewVoiceMedia

Phil is Vice President of International Customer Success at Vonage and through this role has worked with some of the most innovative customer experiences businesses globally. Prior to joining Vonage Phil gained experience with some of the world’s leading telecommunications businesses, specialising in resource efficiency and delivering transformation within customer service.

Connect with Phil on Social Media: Linkedin | Twitter

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This webinar is brought to you by Call Centre Helper and is sponsored by NewVoiceMedia.

You won't want to miss this exciting webinar.

Click here to register

This webinar is held at 14:00pm UK time, 15:00pm in Paris, 16:00pm in South Africa and 9:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.

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