Filed under - Recorded Call Centre and Customer Experience Webinars, Vonage
In this webinar, we predicted how key industry trends will rise and fall over the coming year, helping you to gauge how you can best invest your time and effort in 2020.
- Introductions - Jonty Pearce, Call Centre Helper
- Martin Hill-Wilson, Brainfood Extra
- Phil Davitt, NewVoiceMedia
- The latest contact centre trends
- What’s falling by the wayside?
- The future of key channels
- New ways to inspire a young workforce
- Rethinking key metrics
- New-age contact centre problems
- Technology innovations that may transform your job
- Top tips from the audience
- Winning tip – "Use Build Measure Learn techniques in your testing strategy to allow for agility and true customer value delivery" thank to Daniel30
Call Centre Helper