Recorded Webinar: 10 Predictions for 2016

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In this webinar, we look at what is likely to happen in 2016 and beyond. In this webinar, our expert panellists looked into the future and making their predictions.

Thursday 14th January 2016

Panellists

• Martin Hill-Wilson – Brainfood Extra
• Tim Pickard – NewVoiceMedia
• Jonty Pearce – Call Centre Helper

Topics discussed

• What is likely to happen to contact centres
• Predictions for the future
• The growth of webchat
• Generation Y, the Millennial Generation and Generation Z
• What will be the channel mix in the future?
• The possible changes in the use of metrics
• Motivating and inspiring a future workforce
• The latest innovations in technology
• Top tips from the audience

Sponsored by NewVoiceMedia.

Topics Discussed

  • What is likely to happen to contact centres
  • Predictions for the future
  • The growth of webchat
  • Generation Y, the Millennial Generation and Generation Z
  • What will be the channel mix in the future?
  • The possible changes in the use of metrics
  • Motivating and inspiring a future workforce
  • The latest innovations in technology
  • Top tips from the audience
  • Panellists

    Martin Hill-Wilson - Headshot
    Martin Hill-Wilson
    Brainfood Extra

    Tim Pickard - Headshot
    Tim Pickard
    NewVoiceMedia

    Jonty Pearce - Headshot
    Jonty Pearce
    Call Centre Helper

    Author: Rachael Trickey

    Published On: 6th Jan 2016 - Last modified: 28th Feb 2023
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