Recorded Webinar: 10 Predictions for 2016

In this webinar, we look at what is likely to happen in 2016 and beyond. In this webinar, our expert panellists looked into the future and making their predictions. Thursday 14th January 2016

Panellists • Martin Hill-Wilson - Brainfood Extra • Tim Pickard - NewVoiceMedia • Jonty Pearce – Call Centre Helper

Topics discussed • What is likely to happen to contact centres • Predictions for the future • The growth of webchat • Generation Y, the Millennial Generation and Generation Z • What will be the channel mix in the future? • The possible changes in the use of metrics • Motivating and inspiring a future workforce • The latest innovations in technology • Top tips from the audience

Sponsored by NewVoiceMedia.

Topics Discussed

What is likely to happen to contact centres

Predictions for the future

The growth of webchat

Generation Y, the Millennial Generation and Generation Z

What will be the channel mix in the future?

The possible changes in the use of metrics

Motivating and inspiring a future workforce

The latest innovations in technology

Top tips from the audience

Panellists

This webinar was brought to you by Call Centre Helper and is sponsored by Vonage