Panellists • Martin Hill-Wilson - Brainfood Extra • Tim Pickard - NewVoiceMedia • Jonty Pearce – Call Centre Helper
Topics discussed • What is likely to happen to contact centres • Predictions for the future • The growth of webchat • Generation Y, the Millennial Generation and Generation Z • What will be the channel mix in the future? • The possible changes in the use of metrics • Motivating and inspiring a future workforce • The latest innovations in technology • Top tips from the audience
Sponsored by NewVoiceMedia.
Call Centre Helper