Recorded Webinar: 7 Strategies to Improve Staff Retention


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Contact centres are notorious for high staff attrition rates, but it doesn’t have to be this way.

Many organisations are able to hold onto their staff for long periods. So what is the secret?

In this webinar we share proven strategies to reduce employee attrition and increase employee retention.

Topics Discussed

  • Why staff leave contact centres
  • Reducing employee attrition
  • Recruiting agents who are less likely to leave
  • Promotion and Progression
  • Improving internal communications
  • Encouraging agents to share their opinions
  • Making the workplace fun
  • Treating agents as individuals
  • Creating opportunities for team bonding
  • Coaching Resilience in Training
  • The role of technology
  • Top tips from the audience

Panellists

Sandra Thompson - Headshot
Sandra Thompson
Ei Evolution

Charlene Gillam - Headshot
Charlene Gillam
NICE LTD

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Author: Rachael Trickey

Published On: 14th Mar 2018 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars,

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