Recorded Webinar: 7 Strategies to Improve Staff Retention Related Articles 11 Customer Retention Strategies Don’t Let the Menopause Compromise Staff Retention in Your Contact Centre Reducing Contact Centre Attrition: Best Practices and Strategies Recorded Webinar: 7 Strategies to Boost CX Performance 998 Filed under - Recorded Call Centre and Customer Experience Webinars, NICE Contact centres are notorious for high staff attrition rates, but it doesn’t have to be this way. Many organisations are able to hold onto their staff for long periods. So what is the secret? In this webinar we share proven strategies to reduce employee attrition and increase employee retention. Topics Discussed Why staff leave contact centres Reducing employee attrition Recruiting agents who are less likely to leave Promotion and Progression Improving internal communications Encouraging agents to share their opinions Making the workplace fun Treating agents as individuals Creating opportunities for team bonding Coaching Resilience in Training The role of technology Top tips from the audience Panellists Sandra Thompson Ei Evolution Charlene Gillam NICE LTD Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by NICE Author: Rachael Trickey Published On: 14th Mar 2018 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, NICE Recommended Articles 11 Customer Retention Strategies Don’t Let the Menopause Compromise Staff Retention in Your Contact Centre Reducing Contact Centre Attrition: Best Practices and Strategies Recorded Webinar: 7 Strategies to Boost CX Performance Related Reports eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions eBook: Hit Business Goals, Engage Agents, and Delight Customers eBook: Break Outdated WFM Paradigms Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter