Recorded Webinar: 7 Ways to Emotionally Engage With Your Customers Related Articles 7 Steps to Evoke the Emotions You Want From Your Customers Support Employees Handling Emotionally Challenging Calls With Empathy Recorded Webinar: 10 Ways to Exceed Your Customers' Expectations Recorded Webinar: Creating a Culture That Customers and Advisors Love 1,081 Filed under - Recorded Call Centre and Customer Experience Webinars, Clarabridge Over 50% of a Customers Experience, is driven by how the Customer feels. Harnessing the use of Customer Emotions is key to driving successful outcomes. In this webinar we look at how to identify and use Customer Emotions to your advantage. This will lead to an improved customer experience, higher customer satisfaction and an improvement in employee engagement. Topics Discussed Harnessing Customer Emotions What does an Emotionally Responsive Contact Centre Look Like? How to measure Customer Emotions How to get your Advisors to be more Emotionally Intelligent Using Emotions to drive Outcomes Reducing Customer Effort The Use of Technology Emotion Detection Customer Analytics Sentiment Analysis Voice of the Customer Feedback Top Tips from the audience Panellists Colin Shaw Beyond Philosophy Fabrice Martin Clarabridge Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Clarabridge Author: Rachael Trickey Published On: 25th Jan 2019 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Clarabridge Recommended Articles 7 Steps to Evoke the Emotions You Want From Your Customers Support Employees Handling Emotionally Challenging Calls With Empathy Recorded Webinar: 10 Ways to Exceed Your Customers' Expectations Recorded Webinar: Creating a Culture That Customers and Advisors Love Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter