Webinar: 7 Ways to Emotionally Engage with your Customers


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Webinar Date - Thursday 31st January 2019 at 14:00pm UK time

Click here to register

Over 50% of a Customers Experience, is driven by how the Customer feels. Harnessing the use of Customer Emotions is key to driving successful outcomes.

In this webinar we look at how to identify and use Customer Emotions to your advantage. This will lead to an improved customer experience, higher customer satisfaction and an improvement in employee engagement.

And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.

Panellists

Colin Shaw- Headshot
Colin Shaw
Beyond Philosophy
Fabrice Martin- Headshot
Fabrice Martin
Clarabridge
Rachael Boynton- Headshot
Rachael Boynton
Call Centre Helper

Topics to be discussed

  • Harnessing Customer Emotions
  • What does an Emotionally Responsive Contact Centre Look Like?
  • How to measure Customer Emotions
  • How to get your Advisors to be more Emotionally Intelligent
  • Using Emotions to drive Outcomes
  • Reducing Customer Effort
  • The Use of Technology
  • Emotion Detection
  • Customer Analytics
  • Sentiment Analysis
  • Voice of the Customer Feedback
  • Top Tips from the audience
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This webinar is brought to you by Call Centre Helper and is sponsored by Clarabridge.

You won't want to miss this exciting webinar.

Click here to register


This webinar is held at 14:00pm UK time, 15:00pm in Paris, 16:00pm in South Africa and 9:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.


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