Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: 7 Ways to Emotionally Engage With Your Customers

Published On: 25th Jan 2019 08:35

Over 50% of a Customers Experience, is driven by how the Customer feels. Harnessing the use of Customer Emotions is key to driving successful outcomes.

In this webinar we look at how to identify and use Customer Emotions to your advantage. This will lead to an improved customer experience, higher customer satisfaction and an improvement in employee engagement.

Topics Discussed

Harnessing Customer Emotions
What does an Emotionally Responsive Contact Centre Look Like?
How to measure Customer Emotions
How to get your Advisors to be more Emotionally Intelligent
Using Emotions to drive Outcomes
Reducing Customer Effort
The Use of Technology
Emotion Detection
Customer Analytics
Sentiment Analysis
Voice of the Customer Feedback
Top Tips from the audience

Panellists

Colin Shaw

Beyond Philosophy

Fabrice Martin

Clarabridge

Rachael Trickey

Call Centre Helper

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn