In this webinar we look at how you can transform your quality programme to improve customer satisfaction and change advisor behaviours.
Topics Discussed
- Changing advisor behaviours
- Driving Strategic Change
- Quality Metrics
- Correlating NPS and QA Scoring
- What is your QA Data Trying to Tell You?
- Avoiding the quality ‘box ticking’ exercise
- The role of Analytics
- Use of technology
- Top tips and Questions from the audience
Panellists

Justin Robbins
Call Centre Consultant

Derek Corcoran
Scorebuddy

Jonty Pearce
Call Centre Helper
