Recorded Webinar: Chatbots and AI in the Contact Centre


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Do you know how Artificial Intelligence is being deployed in contact centres? Few understand its applications, despite of the many benefits they can bring.

In this webinar, we help will you separate the hype from the reality, helping you to identify where AI could really be of use in your contact centre.

Topics Discussed

  • Artificial Intelligence
  • Neural Networks
  • When to use Chat Bots, when not to use Chat Bots
  • Improving Customer Satisfaction of Chatbots
  • Assisting Advisors with Artificial Intelligence
  • Improving the Knowledge Base
  • Top Tips from the Audience

Panellists

Peter Massey - Headshot
Peter Massey
Budd
Mike Murphy - Headshot
Mike Murphy
Genesys
Rachael Trickey - Headshot
Rachael Trickey
Call Centre Helper
Author: Rachael Trickey

Published On: 7th May 2018 - Last modified: 27th Nov 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

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