Recorded Webinar: Chatbots and AI in the Contact Centre Related Articles Recorded Webinar: Unlocking Contact Centre Emotional Intelligence The Rise Of Chatbots: How AI Is Changing Customer Service Recorded Webinar: AI Trends to Keep an Eye On How to Build Effective AI Chatbots 1,223 Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys, Peter Massey Do you know how Artificial Intelligence is being deployed in contact centres? Few understand its applications, despite of the many benefits they can bring. In this webinar, we help will you separate the hype from the reality, helping you to identify where AI could really be of use in your contact centre. Topics Discussed Artificial Intelligence Neural Networks When to use Chat Bots, when not to use Chat Bots Improving Customer Satisfaction of Chatbots Assisting Advisors with Artificial Intelligence Improving the Knowledge Base Top Tips from the Audience Panellists Peter Massey Budd Mike Murphy Genesys Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Author: Rachael Trickey Published On: 7th May 2018 - Last modified: 27th Nov 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys, Peter Massey Recommended Articles Recorded Webinar: Unlocking Contact Centre Emotional Intelligence The Rise Of Chatbots: How AI Is Changing Customer Service Recorded Webinar: AI Trends to Keep an Eye On How to Build Effective AI Chatbots Related Reports 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter