In this webinar, we help will you separate the hype from the reality, helping you to identify where AI could really be of use in your contact centre.
Topics Discussed
- Artificial Intelligence
- Neural Networks
- When to use Chat Bots, when not to use Chat Bots
- Improving Customer Satisfaction of Chatbots
- Assisting Advisors with Artificial Intelligence
- Improving the Knowledge Base
- Top Tips from the Audience
Panellists

Peter Massey
Budd

Mike Murphy
Genesys

Rachael Trickey
Call Centre Helper
