Webinar: The Right and Wrong Ways to use Artificial Intelligence and Chat Bots in the Contact Centre


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Thursday 10th May 2018 at 13:00pm UK time

Click here to register

Artificial Intelligence and the use of Chat Bots, is all the rage now. But how can you separate the hype from the reality?

In this webinar we discuss Artificial Intelligence and Chat Bots and look at where it is sensible to deploy them, and where it is not.

And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.

Panellists

Peter Massey - headshot
Peter Massey
Budd
Mike Murphy - headshot
Mike Murphy
Genesys
Rachael Boynton - headshot
Rachael Boynton
Call Centre Helper

Topics to be discussed

  • Artificial Intelligence
  • Neural Networks
  • When to use Chat Bots, when not to use Chat Bots
  • Improving Customer Satisfaction of Chatbots
  • Assisting Advisors with Artificial Intelligence
  • Improving the Knowledge Base
  • Top Tips from the Audience
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This webinar is brought to you by Call Centre Helper and is sponsored by Genesys.

You won't want to miss this exciting webinar. Click here to register

This webinar is held at 13:00pm UK time, 14:00pm in Paris, 14:00pm in South Africa and 8:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.


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