Recorded Webinar: Driving Employee Engagement with Agents

1,147

Importance of Making Our Staff Feel Valued

Empowering our front-line staff is a proven method of improving contact centre performance. Customer satisfaction increases, first contact resolution gets better and the contact centre becomes a nice place to work.

But it’s a lot easier said than done.

You need to attend this webinar to get the keys of how to unlock employee engagement.

Topics Discussed

  • Empowering our front-line advisors
  • Driving employee engagement without impacting service levels
  • Making our staff feel valued
  • Combatting employee attrition
  • Motivation
  • Day-to-day management of staff
  • The use of technology
  • Top tips from the audience

Panellists

John Aves - Headshot
John Aves
cp2experience

Paddy Coleman - Headshot
Paddy Coleman
QStory

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Author: Rachael Trickey

Published On: 28th Sep 2018 - Last modified: 28th Feb 2023
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