Recorded Webinar: Driving Employee Engagement with Agents

Click here to view the replay

The Importance of Making Our Staff Feel Valued

Empowering our front-line staff is a proven method of improving contact centre performance. Customer satisfaction increases, first contact resolution gets better and the contact centre becomes a nice place to work.

But it’s a lot easier said than done. This webinar shares the keys of how to unlock employee engagement.


  • Introductions – Jonty Pearce, Call Centre Helper
  • John Aves, cp2experience






Click here to view the slides

  • Paddy Coleman, QStory





Click here to view the slides

Topics to be discussed

  • Empowering our front-line advisors
  • Driving employee engagement without impacting service levels
  • Making our staff feel valued
  • Combatting employee attrition
  • Motivation
  • Games
  • Keeping engagement high during busy periods
  • Day-to-day management of staff
  • The use of technology
  • Top tips from the audience
  • Winning tip – to be confirmed

Original Webinar date: October 2018

company logo
This webinar was brought to you by Call Centre Helper and is sponsored by QStory.

Click here to view the replay.

Get the latest exciting news and articles straight to your inbox