Recorded Webinar: Driving Employee Engagement with Agents


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The Importance of Making Our Staff Feel Valued

Empowering our front-line staff is a proven method of improving contact centre performance. Customer satisfaction increases, first contact resolution gets better and the contact centre becomes a nice place to work.

But it’s a lot easier said than done. This webinar shares the keys of how to unlock employee engagement.

Agenda

  • Introductions – Jonty Pearce, Call Centre Helper
  • John Aves, cp2experience

 

 

 

 

 

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  • Paddy Coleman, QStory

 

 

 

 

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Topics to be discussed

  • Empowering our front-line advisors
  • Driving employee engagement without impacting service levels
  • Making our staff feel valued
  • Combatting employee attrition
  • Motivation
  • Games
  • Keeping engagement high during busy periods
  • Day-to-day management of staff
  • The use of technology
  • Top tips from the audience
  • Winning tip – to be confirmed

Original Webinar date: October 2018


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This webinar was brought to you by Call Centre Helper and is sponsored by QStory.

Click here to view the replay.



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