Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Driving Employee Engagement with Agents

Published On: 28th Sep 2018 08:00

Importance of Making Our Staff Feel Valued

Empowering our front-line staff is a proven method of improving contact centre performance. Customer satisfaction increases, first contact resolution gets better and the contact centre becomes a nice place to work.

But it’s a lot easier said than done.

You need to attend this webinar to get the keys of how to unlock employee engagement.

Topics Discussed

Empowering our front-line advisors
Driving employee engagement without impacting service levels
Making our staff feel valued
Combatting employee attrition
Motivation
Day-to-day management of staff
The use of technology
Top tips from the audience

Panellists

John Aves

cp2experience

Paddy Coleman

QStory

Jonty Pearce

Call Centre Helper

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn