Empowering our front-line staff is a proven method of improving contact centre performance. Customer satisfaction increases, first contact resolution gets better and the contact centre becomes a nice place to work.
But it’s a lot easier said than done.
You need to attend this webinar to get the keys of how to unlock employee engagement.
- Empowering our front-line advisors
- Driving employee engagement without impacting service levels
- Making our staff feel valued
- Combatting employee attrition
- Day-to-day management of staff
- The use of technology
- Top tips from the audience
Call Centre Helper