Recorded Webinar: Driving Employee Engagement with Agents Related Articles How to Calculate an Employee Engagement Score Staff Engagement: How to Motivate Employees – With a Checklist Recorded Webinar: 10 Ways to Improve Employee Engagement How to Measure Employee Engagement 1,107 Filed under - Recorded Call Centre and Customer Experience Webinars, QStory Importance of Making Our Staff Feel Valued Empowering our front-line staff is a proven method of improving contact centre performance. Customer satisfaction increases, first contact resolution gets better and the contact centre becomes a nice place to work. But it’s a lot easier said than done. You need to attend this webinar to get the keys of how to unlock employee engagement. Topics Discussed Empowering our front-line advisors Driving employee engagement without impacting service levels Making our staff feel valued Combatting employee attrition Motivation Day-to-day management of staff The use of technology Top tips from the audience Panellists John Aves cp2experience Paddy Coleman QStory Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by QStory Author: Rachael Trickey Published On: 28th Sep 2018 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, QStory Recommended Articles How to Calculate an Employee Engagement Score Staff Engagement: How to Motivate Employees – With a Checklist Recorded Webinar: 10 Ways to Improve Employee Engagement How to Measure Employee Engagement Related Reports Report: Best Practices for Global Product Leadership in WFM and Intraday Automation White Paper: How Contact Centres Can Become Employers of Choice Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter