Well, the same goes for the employee experience.
In this webinar we put the spotlight on what matters most; your people, discussing how you can improve the employee experience and reap great rewards.
- Introductions Rachael Trickey, Call Centre Helper
- Miranda Cain, Elev-8 Performance.
- Kim Ellis, Training Consultant
- Paul Turner, Genesys
- What are other contact centres doing to improve employee experience?
- Mapping the employee experience
- How to positively influence the remote employee experience
- Quick tips to boost advisor happiness
- Which tools can positively influence employee experience?
- Top tips from the audience
- Winning tip – "Give everyone an equal opportunity to be the hero of their own success. Continually recognise and reward people for their effort (and by reward it's not just physical rewards). " thanks to Nick48
Call Centre Helper