Recorded Webinar: 10 Ways to Improve Employee Engagement Related Articles Recorded Webinar: Making Customer Journey Mapping Easier Recorded Webinar: The Top 10 Employee Engagement Ideas Recorded Webinar: Ways to Empower Contact Centre Advisors Recorded Webinar: How to Simplify Customer Journeys 1,203 Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys, Kim Ellis We always talk about “customer experience” and how getting that right can transform your business for the better. Well, the same goes for the employee experience. In this webinar we put the spotlight on what matters most; your people, discussing how you can improve the employee experience and reap great rewards. Agenda Introductions Rachael Trickey, Call Centre Helper Miranda Cain, Elev-8 Performance. Click here to view the slides Kim Ellis, Training Consultant Click here to view the slides Paul Turner, Genesys Click here to view the slides Topics Discussed What are other contact centres doing to improve employee experience? Mapping the employee experience How to positively influence the remote employee experience Quick tips to boost advisor happiness Which tools can positively influence employee experience? Top tips from the audience Winning tip – “Give everyone an equal opportunity to be the hero of their own success. Continually recognise and reward people for their effort (and by reward it’s not just physical rewards). “ thanks to Nick48 Original Webinar date: 11th November 2021 Panellists Miranda Cain Elev-8 Performance Kim Ellis Training Consultant Paul Turner Genesys Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Register Now! Author: Rachael Trickey Published On: 8th Nov 2021 - Last modified: 15th Nov 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys, Kim Ellis Recommended Articles Recorded Webinar: Making Customer Journey Mapping Easier Recorded Webinar: The Top 10 Employee Engagement Ideas Recorded Webinar: Ways to Empower Contact Centre Advisors Recorded Webinar: How to Simplify Customer Journeys Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter