We always talk about “customer experience” and how getting that right can transform your business for the better.
Well, the same goes for the employee experience.
In this webinar we put the spotlight on what matters most; your people, discussing how you can improve the employee experience and reap great rewards.
Agenda
- Introductions Rachael Trickey, Call Centre Helper
- Miranda Cain, Elev-8 Performance.
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- Kim Ellis, Training Consultant
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- Paul Turner, Genesys
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Topics Discussed
- What are other contact centres doing to improve employee experience?
- Mapping the employee experience
- How to positively influence the remote employee experience
- Quick tips to boost advisor happiness
- Which tools can positively influence employee experience?
- Top tips from the audience
- Winning tip – "Give everyone an equal opportunity to be the hero of their own success. Continually recognise and reward people for their effort (and by reward it's not just physical rewards). " thanks to Nick48
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Panellists
Miranda Cain
Elev-8 Performance
Kim Ellis
Training Consultant
Paul Turner
Genesys
Rachael Trickey
Call Centre Helper
