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Articles about QStory

14 Tips to Provide a Kind Customer Experience

2,685

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QStory Announces New Version Release of ARTI v2.0

71

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23 Contact Centre Predictions for 2019

6,423

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Qstory webinar Driving Employee Engagement with agents

Recorded Webinar: Driving Employee Engagement with Agents

623

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Beginner’s Guide to Workforce Management Software

70,403

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15 Common Broken Processes in Contact Centres

1,586

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What Is Workforce Engagement Management?

971

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8 Ways to Improve Schedule Adherence

9,411

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16 Ways to Improve Your Net Promoter Score

22,844

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An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow

What Are the Industry Standards for Call Centre Metrics?

67,821

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Introducing QStory’s Intraday Automation Solution

95

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How Can Contact Centres Make More Time for Multiskilling Agents?

309

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16 Things Your Contact Centre Might Be Getting Wrong

1,735

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Most Contact Centres Have Not Moved to the Cloud – But It Won’t Be Long

250

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What Is Intraday Management?

3,428

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4 Ways to Reduce Contact Centre Agent Attrition

490

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Why Your Call Centre Can’t Hire a Real-Time Manager for £16k

327

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The Biggest Cause of Call Centre Shrinkage (And How to Eliminate It)

2,482

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8 Quick Ideas From the Domestic & General Contact Centre

2,056

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