The Leading Contact Centre Magazine

Articles about QStory

14 Tips to Provide a Kind Customer Experience

2,464

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QStory Announces New Version Release of ARTI v2.0

65

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23 Contact Centre Predictions for 2019

6,329

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Qstory webinar Driving Employee Engagement with agents

Recorded Webinar: Driving Employee Engagement with Agents

603

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Beginner’s Guide to Workforce Management Software

69,409

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15 Common Broken Processes in Contact Centres

1,520

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What Is Workforce Engagement Management?

861

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8 Ways to Improve Schedule Adherence

8,177

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QStory Launch Affiliate Programme

52

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How Will the World Cup Affect Your Contact Centre?

114

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16 Ways to Improve Your Net Promoter Score

19,867

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QStory Launches an Affiliate Partner Programme

77

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Making the Case for Real-Time Automation

301

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5 Reasons to Automate Holiday Approval

144

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What’s Impacting Agents’ Lives? Shaving Schedules

67

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An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow

What Are the Industry Standards for Call Centre Metrics?

56,225

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Introducing QStory’s Intraday Automation Solution

82

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How Can Contact Centres Make More Time for Multiskilling Agents?

282

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16 Things Your Contact Centre Might Be Getting Wrong

1,633

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Most Contact Centres Have Not Moved to the Cloud – But It Won’t Be Long

231

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