Articles - QStory

26,461

8 Ways to Improve Schedule Adherence

5,553

14 Tips to Provide a Kind Customer Experience

9,242

23 Contact Centre Predictions for 2019

Qstory webinar Driving Employee Engagement with agents

939

Recorded Webinar: Driving Employee Engagement with Agents

79,314

Beginner’s Guide to Workforce Management Software

3,532

15 Common Broken Processes in Contact Centres

2,158

What Is Workforce Engagement Management (WEM)?

Improve NPS Score

47,110

16 Ways to Improve Your Net Promoter Score (NPS)

An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow

186,287

What Are the Industry Standards for Call Centre Metrics?

587

How Can Contact Centres Make More Time for Multiskilling Agents?

3,604

16 Things Your Contact Centre Might Be Getting Wrong

525

Most Contact Centres Have Not Moved to the Cloud – But It Won’t Be Long

9,948

What Is Intraday Management?

747

4 Ways to Reduce Contact Centre Agent Attrition

771

Why Your Call Centre Can’t Hire a Real-Time Manager for £16k

3,529

The Biggest Cause of Call Centre Shrinkage (And How to Eliminate It)

3,076

8 Quick Ideas From the Domestic & General Contact Centre