Articles about QStory

3,861

14 Tips to Provide a Kind Customer Experience

146

QStory Announces New Version Release of ARTI v2.0

7,157

23 Contact Centre Predictions for 2019

Qstory webinar Driving Employee Engagement with agents

731

Recorded Webinar: Driving Employee Engagement with Agents

74,385

Beginner’s Guide to Workforce Management Software

2,182

15 Common Broken Processes in Contact Centres

1,509

What Is Workforce Engagement Management?

17,010

8 Ways to Improve Schedule Adherence

36,625

16 Ways to Improve Your Net Promoter Score

An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow

113,068

What Are the Industry Standards for Call Centre Metrics?

450

How Can Contact Centres Make More Time for Multiskilling Agents?

2,571

16 Things Your Contact Centre Might Be Getting Wrong

356

Most Contact Centres Have Not Moved to the Cloud – But It Won’t Be Long

6,206

What Is Intraday Management?

580

4 Ways to Reduce Contact Centre Agent Attrition

509

Why Your Call Centre Can’t Hire a Real-Time Manager for £16k

3,092

The Biggest Cause of Call Centre Shrinkage (And How to Eliminate It)

2,542

8 Quick Ideas From the Domestic & General Contact Centre