Articles - QStory

24,392

8 Ways to Improve Schedule Adherence

5,246

14 Tips to Provide a Kind Customer Experience

8,833

23 Contact Centre Predictions for 2019

Qstory webinar Driving Employee Engagement with agents

901

Recorded Webinar: Driving Employee Engagement with Agents

78,238

Beginner’s Guide to Workforce Management Software

3,161

15 Common Broken Processes in Contact Centres

2,021

What Is Workforce Engagement Management (WEM)?

Improve NPS Score

44,925

16 Ways to Improve Your Net Promoter Score (NPS)

An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow

164,711

What Are the Industry Standards for Call Centre Metrics?

576

How Can Contact Centres Make More Time for Multiskilling Agents?

3,489

16 Things Your Contact Centre Might Be Getting Wrong

494

Most Contact Centres Have Not Moved to the Cloud – But It Won’t Be Long

9,267

What Is Intraday Management?

716

4 Ways to Reduce Contact Centre Agent Attrition

714

Why Your Call Centre Can’t Hire a Real-Time Manager for £16k

3,477

The Biggest Cause of Call Centre Shrinkage (And How to Eliminate It)

2,994

8 Quick Ideas From the Domestic & General Contact Centre