Articles - QStory

4,430

14 Tips to Provide a Kind Customer Experience

7,796

23 Contact Centre Predictions for 2019

Qstory webinar Driving Employee Engagement with agents

794

Recorded Webinar: Driving Employee Engagement with Agents

76,109

Beginner’s Guide to Workforce Management Software

2,499

15 Common Broken Processes in Contact Centres

1,730

What Is Workforce Engagement Management (WEM)?

19,760

8 Ways to Improve Schedule Adherence

Improve NPS Score

40,506

16 Ways to Improve Your Net Promoter Score (NPS)

An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow

136,158

What Are the Industry Standards for Call Centre Metrics?

503

How Can Contact Centres Make More Time for Multiskilling Agents?

3,115

16 Things Your Contact Centre Might Be Getting Wrong

389

Most Contact Centres Have Not Moved to the Cloud – But It Won’t Be Long

7,493

What Is Intraday Management?

624

4 Ways to Reduce Contact Centre Agent Attrition

584

Why Your Call Centre Can’t Hire a Real-Time Manager for £16k

3,354

The Biggest Cause of Call Centre Shrinkage (And How to Eliminate It)

2,664

8 Quick Ideas From the Domestic & General Contact Centre