Articles - QStory

4,811

14 Tips to Provide a Kind Customer Experience

8,406

23 Contact Centre Predictions for 2019

Qstory webinar Driving Employee Engagement with agents

864

Recorded Webinar: Driving Employee Engagement with Agents

77,361

Beginner’s Guide to Workforce Management Software

2,933

15 Common Broken Processes in Contact Centres

1,899

What Is Workforce Engagement Management (WEM)?

21,520

8 Ways to Improve Schedule Adherence

Improve NPS Score

43,142

16 Ways to Improve Your Net Promoter Score (NPS)

An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow

151,708

What Are the Industry Standards for Call Centre Metrics?

534

How Can Contact Centres Make More Time for Multiskilling Agents?

3,338

16 Things Your Contact Centre Might Be Getting Wrong

432

Most Contact Centres Have Not Moved to the Cloud – But It Won’t Be Long

8,650

What Is Intraday Management?

665

4 Ways to Reduce Contact Centre Agent Attrition

656

Why Your Call Centre Can’t Hire a Real-Time Manager for £16k

3,427

The Biggest Cause of Call Centre Shrinkage (And How to Eliminate It)

2,897

8 Quick Ideas From the Domestic & General Contact Centre