The Leading Contact Centre Magazine

Articles about QStory

14 Tips to Provide a Kind Customer Experience

1,720

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QStory Announces New Version Release of ARTI v2.0

66

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23 Contact Centre Predictions for 2019

5,840

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Qstory webinar Driving Employee Engagement with agents

Recorded Webinar: Driving Employee Engagement with Agents

548

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Beginner’s Guide to Workforce Management Software

63,060

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15 Common Broken Processes in Contact Centres

1,169

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What Is Workforce Engagement Management?

470

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8 Ways to Improve Schedule Adherence

3,990

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QStory Launch Affiliate Programme

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How Will the World Cup Affect Your Contact Centre?

109

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16 Ways to Improve Your Net Promoter Score

9,570

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QStory Launches an Affiliate Partner Programme

64

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Making the Case for Real-Time Automation

283

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5 Reasons to Automate Holiday Approval

98

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What’s Impacting Agents’ Lives? Shaving Schedules

59

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What Are the Industry Standards for Call Centre Metrics?

33,093

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Introducing QStory’s Intraday Automation Solution

71

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How Can Contact Centres Make More Time for Multiskilling Agents?

206

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16 Things Your Contact Centre Might Be Getting Wrong

1,365

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Most Contact Centres Have Not Moved to the Cloud – But It Won’t Be Long

185

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