The Leading Contact Centre Magazine

Articles about QStory

14 Tips to Provide a Kind Customer Experience

1,390

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QStory Announces New Version Release of ARTI v2.0

58

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23 Contact Centre Predictions for 2019

5,102

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Recorded Webinar: Driving Employee Engagement with Agents

531

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Beginner’s Guide to Workforce Management Software

59,631

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15 Common Broken Processes in Contact Centres

981

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What Is Workforce Engagement Management?

345

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8 Ways to Improve Schedule Adherence

2,792

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QStory Launch Affiliate Programme

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How Will the World Cup Affect Your Contact Centre?

105

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16 Ways to Improve Your Net Promoter Score

6,026

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QStory Launches an Affiliate Partner Programme

63

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Making the Case for Real-Time Automation

273

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5 Reasons to Automate Holiday Approval

87

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What’s Impacting Agents’ Lives? Shaving Schedules

51

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What Are the Industry Standards for Call Centre Metrics?

23,215

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Introducing QStory’s Intraday Automation Solution

64

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How Can Contact Centres Make More Time for Multiskilling Agents?

189

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16 Things Your Contact Centre Might Be Getting Wrong

1,290

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Most Contact Centres Have Not Moved to the Cloud – But It Won’t Be Long

168

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