Recorded Webinar: Boosting Agent Productivity & Call Centre Efficiency

Boosting productivity is not a question of just working harder, it's all about working smarter.

In this webinar we look at ways that you can boost agent productivity and contact centre efficiency.

Topics Discussed

• Boosting Agent Productivity
• Improving Contact Centre efficiency
• Improving and personalising customer experience
• Agent Desktop Automation
• Agent Guidance
• Intelligent Assistance
• First Call Resolution
• Expertly blending digital and human assistance
• Top Tips from the Audience

Panellists

This webinar was brought to you by Call Centre Helper and is sponsored by Jacada