In this webinar we look at ways that you can boost agent productivity and contact centre efficiency.
Topics Discussed
- Boosting Agent Productivity
- Improving Contact Centre efficiency
- Improving and personalising customer experience
- Agent Desktop Automation
- Agent Guidance
- Intelligent Assistance
- First Call Resolution
- Expertly blending digital and human assistance
- Top Tips from the Audience
Panellists

Martin Jukes
Mpathy Plus

Graeme Gilovitz
Jacada

Jonty Pearce
Call Centre Helper

Read more about - Recorded Call Centre and Customer Experience Webinars, Jacada