COVID-19 UPDATE. Essential Reading - How to Prepare the Contact Centre for Coronavirus - Setting up a Contact Centre from Scratch - How to Deal with Increased Contact Volumes or our Coronavirus articles. You also may find it useful to find suppliers of Cloud Contact Centre Solutions, Homeworking or Headsets.

Recorded Webinar: Boosting Agent Productivity & Call Centre Efficiency


Boosting productivity is not a question of just working harder, it's all about working smarter.

In this webinar we look at ways that you can boost agent productivity and contact centre efficiency.

Topics Discussed

  • Boosting Agent Productivity
  • Improving Contact Centre efficiency
  • Improving and personalising customer experience
  • Agent Desktop Automation
  • Agent Guidance
  • Intelligent Assistance
  • First Call Resolution
  • Expertly blending digital and human assistance
  • Top Tips from the Audience

Panellists

Martin Jukes- Headshot
Martin Jukes
Mpathy Plus
Graeme Gilovitz- Headshot
Graeme Gilovitz
Jacada
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

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This webinar was brought to you by Call Centre Helper and is sponsored by Jacada


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