Recorded Webinar: Boosting Agent Productivity & Call Centre Efficiency Related Articles How to Calculate Productivity in the Contact Centre 10 Tips to Measure and Improve Call Centre Productivity Boosting agent productivity - what the experts recommend Recorded Webinar: Improving Contact Centre Efficiency 966 Filed under - Recorded Call Centre and Customer Experience Webinars, Jacada, Martin Jukes Boosting productivity is not a question of just working harder, it’s all about working smarter. In this webinar we look at ways that you can boost agent productivity and contact centre efficiency. Topics Discussed Boosting Agent Productivity Improving Contact Centre efficiency Improving and personalising customer experience Agent Desktop Automation Agent Guidance Intelligent Assistance First Call Resolution Expertly blending digital and human assistance Top Tips from the Audience Panellists Martin Jukes Mpathy Plus Graeme Gilovitz Jacada Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Jacada Author: Rachael Trickey Published On: 19th Mar 2018 - Last modified: 16th Nov 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Jacada, Martin Jukes Recommended Articles How to Calculate Productivity in the Contact Centre 10 Tips to Measure and Improve Call Centre Productivity Boosting agent productivity - what the experts recommend Recorded Webinar: Improving Contact Centre Efficiency Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter