Recorded Webinar: Boosting Agent Productivity & Call Centre Efficiency

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Boosting productivity is not a question of just working harder, it’s all about working smarter.

In this webinar we look at ways that you can boost agent productivity and contact centre efficiency.

Topics Discussed

  • Boosting Agent Productivity
  • Improving Contact Centre efficiency
  • Improving and personalising customer experience
  • Agent Desktop Automation
  • Agent Guidance
  • Intelligent Assistance
  • First Call Resolution
  • Expertly blending digital and human assistance
  • Top Tips from the Audience

Panellists

Martin Jukes - Headshot
Martin Jukes
Mpathy Plus
Graeme Gilovitz - Headshot
Graeme Gilovitz
Jacada
Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper
Author: Rachael Trickey

Published On: 19th Mar 2018 - Last modified: 16th Nov 2023
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